Café 7 Senior Team Leader

Description

Summary

The Café 7 Senior Team Leader oversees all food service operations of Café 7. Models the Culture of Excellence. Performs tasks including, but not limited to, ensuring excellent guest service, maintaining a positive Cost of Goods Sold, handling over/shorts, and scheduling. Under the direction of the Rock City Food & Beverage Manager the Café 7 Senior Team Leader is responsible for performing the following duties:

Responsibilities

• Delivers excellent guest service to internal and external customers in line with the organization’s mission, culture, and values.
• Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values.
• Leads team in accordance with Culture of Excellence and operational goals.
• Greets all guests with enthusiasm and friendliness, delivering excellent guest service.
• Is a liaison to Manager of Food & Beverage, ensuring “communication is key” attitude.
• Maintains full knowledge of menus, recipes, and other pertinent information, constantly increasing knowledge of food, beverages, and other products and services.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.
• Creates and/or reviews weekly schedules for partners, ensuring all shifts are efficiently staffed.
• Provides necessary direction to Café 7 partners and ensures that partners perform their assigned duties.
• Develops relationships with guests and provides the highest level of service in accordance with our standards. 
• Serves as point of contact to respond to customer requests, feedback, doing so in a manner that reflects excellence and professionalism to achieve positive outcomes, keeping Manager informed of feedback from both guests and partners.
• Trains new partners to ensure knowledge of opening/closing procedures and guest service expectations.
• Oversees daily supervision of partners, along with the Manager, motivating and leading them in accordance with our Culture and Values.
• Participate in ordering items needed for Café 7 while maintaining and building good relationships with vendors.
• Assists in ensuring health codes and safety standards are followed in order to maintain a high health score.
• Follows checklists and standard operating procedures, including those related to inventory and portion control.
• Maintain daily sales report logs and organize cash, credit, and detailed notes as to overs/shorts and any POS problems engaging IT support services when needed.
• Ensures adherence to organization policies and procedures at all times. 
• Maintains a safe, clean, organized, and stocked work area.
• Maintains ServSafe Certification.
• Performs cashier duties, bartending, serves guests and prepares food as needed.
• Performs daily and monthly cleaning duties as well as other duties assigned by management.

Requirements

Qualifications

•  High school diploma or GED required.
•  At least 2 years previous experience in a restaurant and/or related food service experience, including direct guestfacing customer service.
•  Coordination and Team Leader skills with the ability to motivate, develop, and oversee others.
•  Ability to lead up to 15 partners.
•  Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook.
•  Recipient of ServSafe Certification.
•  Possess a kind personality, the desire to contribute to a great team, and willingness to learn or improve skills.
•  Ability to display a professional and polite image to guests and team partners.
•  Ability to speak effectively in one-on-one and small group situations knowing that your feedback and input is important to the team.
•  Ability to read and understand recipes and operational documents.
•  Ability to work effectively with a team in a fast-paced, efficient, cooking environment.
•  Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. 
•  Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
•  Required to regularly use hands and fingers. Ability to lift/move up to 30 pounds. Required to walk, stoop, kneel or crouch frequently. Must be able to stand regularly