Job No. 543274 Ticket Sales and Revenue Generation Specialist

CLASSIFICATION TITLE: Public Affairs/Communications Specialist II

UNION CODE: R09

FT/PT: Full-time     

PAY PLAN: 12-month    

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: $4,300 - $5,200

• However, offer amount will be commensurate with candidate’s experience, education, skills, and training.

CSU CLASSIFICATION SALARY RANGE: $4,146 - $7,500

PAY BASIS: Monthly    

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

POSITION PURPOSE:  The Athletics Department, within the Division of Student Affairs, is dedicated to developing Champions for Life by focusing on four key pillars: academic excellence, student-athlete experience, community engagement, and competitive success. By fostering strong academic support though initiatives like the NCAA Grant, enhancing facilities and well-being support, engaging with the Bakersfield community, and striving for athletic excellence in the Big West and Pac-12 Conferences, the department aims to build a program that brings pride to the university and the region.

The Ticket Sales and Revenue Generation Specialist generates excitement and drives revenue for the CSUB athletics program by selling tickets to individuals, businesses, local groups, and organizations. Under general supervision of the Athletics Director, the position works with the athletic ticket office for ticket sales including sales of season, group tickets, and individual tickets. The position is also responsible for generating revenue for the Athletics Department, stewarding relationships with constituents and creating innovative ways to raise funds. In addition, the position is responsible for developing and maintaining relationships within the university, community, and the Athletics Department.

DUTIES & RESPONSIBILITIES:

Ticket Revenue & Attendance Generation

1. Generate revenue and attendance through the sale of ticket plans, group tickets, premium options, ticket sponsorship packages, and single-event tickets. Projects may also include complimentary ticket initiatives.
2. Establish contact and develop relationships with potential clients through outbound phone calls, emails, in-event prospecting, mailings, facility tours, out-of-office meetings, proposals, and/or presentations.
3. Utilize Customer Relationship Management (CRM) systems to update prospect/client history, track interactions and schedule follow-ups with potential clients to covert leads into sales or service existing accounts.
4. Process transactions via ticket system and coordinate distribution of tickets.
5. Work with internal constituents to maximize sales opportunities and implement creative revenue and attendance generating projects.
6. Actively network with clients and prospects during on-site athletics events to build and maintain strong relationships.
7. Represent the university at community events and networking functions to promote ticket sales and attendance.

Ticket Operations Support

1. Assist with front-end athletics venue operations at ticketed athletics events, as necessary, including but not limited to gameday student-worker lead direction, cashiering, will call & pass list management, etc.
2. Train, lead, and manage student gameday workers, interns, and/or graduate assistants on ticket office related duties for both live events and regular office hours. Participate in the hiring process for these individuals as needed.
3. Process, prepare, and distribute ticket orders in a professional and timely manner.
4. Assist with the planning and execution of special events within the athletics department, ensuring any ticketing and operational duties assigned are completed effectively and efficiently.

Client & Prospect Relationship Management

1. Establish and maintain relationships with prior, current, and prospective clients to maximize lifetime value of each account.
2. Act as a service representative for all customer accounts, addressing any questions or concerns promptly.
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