ESIS Claims Manager, AGL

ESIS is a results-oriented TPA within the Chubb organization. We continually monitor, measure, and analyze trends while working closely with our clients to identify opportunities to positively impact their program costs ESIS applies a balanced approach to claims handling and management and continually refines our approach to be sure our services are customized, complementary and complete. 

Duties include but are not limited to: 

• Receives assignments and reviews claim and policy information to provide background for investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business.
• Supervise junior claims representative in the handling of claims under the assigned accounts
• Review applicable insurance policies to confirm coverage. Insure each file is timely reported to the applicable primary, excess or reinsurers.
• Maintain diary system to insure that each file is reviewed every 90 days. 
• Attend monthly and/or quarterly claims committee meetings and be prepared to present cases for discussion in detail assuring the client can make decisions relating to strategy and reserving in an educated manner. 
• Be aware of and Implement the company’s approved best practices on each file to insure timely and effective claims management. In addition insured that each file has a completed case strategy summary with an appropriate disposition plan of action. 
• Monitor defense counsel to insure compliance with the client’s and/or ESIS’s reporting requirements.  
• Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.
• Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.
• Sets reserves within authority limits and recommends reserve changes to Team Leader and the client.
• Timely review and process defense counsel and third party invoices to insure timely payment. 
• Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions. 
• Settles claims promptly and equitably. 
• Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims. 
• Informs claimants, insureds/customers or attorney of denial of claim when applicable.
• Assist the marketing team as new opportunities arise. 

 

• College degree in business related field 
• 5 or more years of experience as a claims professional with a high degree of specialized and technical competence in the handling of high exposure claims with emphasis on hands-on file and litigation management.
• P&C insurance adjuster license 
• Auto General Liability (GL) and Workers Compensation experience.
• Knowledge of insurance industry and claims handling concepts, practices, and procedures
• Strong background and demonstrated ability in dealing with significant coverage matters.
• An understanding of the tenants of insurance and legal principles.
• Knowledge of P&C Group coverage and services.
• Working knowledge of industry best practices and procedures.
• An ability to work independently and assimilate learning materials on many different subjects from various sources.
• Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Demonstrated strong relational skills particularly in adverse or high-pressure situations.

The pay range for the role is $103,900 to $176,600. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ESIS, a multi-line Third-Party Administrator (TPA), provides claims, risk control & loss information systems to Fortune 1000 clients across its North American platform. ESIS provides a full range of sophisticated risk management services, including workers compensation claims handling; a broad spectrum of casualty insurance products, such as general liability, automobile liability, products liability, professional liability, and medical malpractice claims handling; and disability management. 

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