Product Marketing Manager

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. 

Job Description

Validate how well our current solutions satisfy customer needs and identify potential gaps and improvement points by regularly visiting customers across all geographies. Evaluate new opportunities for our strategic roadmap and analyze IT and market trends and direction to identify new opportunities. Organize regular user group meetings in our main locations to foster customer interaction and create additional customer value. Analyze solutions to customer needs in detail by quickly gaining expertise on specific topics and bridging the gap between business needs and technology. Document and organize detailed customer requirements and user stories and present them to the product owners. This position requires 60% travel (EU, US, Middle-East)

• Learn and implement product marketing strategies by collaborating with our world-class marketing, analytics, product and development teams
• Activate our entire user base and guide them on how to experience greater success with various go-to-market tools
• Conducting experiments to onboard new users, optimize feature engagement, and improve mission-critical retention and conversion goals
• Specify and write English content for the app that will be translated into eight different languages
• Support product, design, and development teams to deliver a great user experience in-app that clearly communicates with our users.
• Conduct research to support strategic initiatives, including competitive positioning, pricing, etc.
• Carry out the go-to-market strategy for new product updates and releases
• Test different positioning and messaging for every major marketing initiative
• Gather analytics, report on success to senior leadership, and iterate to improve

Job requirement:

• Just a few years of marketing experience and a desire to roll up your sleeves and learn a ton more
• Completely fluent English speaker; capable of writing great app content for native English speakers
• An excellent writer who really wants to understand what makes our users tick and deliver the right message
• Collaborative and like to work in a fast-moving team environment
• Comfortable building specs, writing copy, and learning new software
• Passionate about customers and being their voice. You feel their pain and celebrate their joy.

#LI-Hybrid

Qualifications

• 5 or more years’ experience in the ITSM field as an IT consultant or as a product manager / product marketing manager for a software vendor.
• Demonstrated ability to collect user feedback and understand customer pain points.
• Ability to quickly learn new technologies in an unsupervised environment.
• Deep understanding of IT management technologies and experience with ITIL and IT security practices.
• Exceptional organizational and analytical skills. 
• Outstanding communication and teamwork skills, and social awareness.
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
• Professional-level English, spoken and written; fluency in French or German are a plus.
• BSc/MSc in engineering, marketing or business

Additional Information

We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vis