Customer Service Representative

Application Deadline: 28 May 2026

Department: Operations

Employment Type: Full Time

Location: New Albany Indiana

Reporting To: Logistics Manager

Description

The Logistics Customer Relations – Ford Delivery Coordinator is responsible for managing outbound logistics and supporting customer demand requirements for multiple Ford North American facilities, as well as other assigned non-Ford locations. This role is highly collaborative and requires strong communication skills, attention to detail, and the ability to work in a fast-paced manufacturing environment.

Key Responsibilities

• Monitor customer demand for assigned Ford and non-Ford facilities.
• Ensure accuracy of demand data and respond quickly to fluctuations or changes. Communication and Coordination
• Participate in daily logistics meetings to review customer status, shipments, and open issues.
• Communicate order status, shipping details, and issue resolution updates directly to customers.
• Coordinate internally with scheduling, production, shipping, and materials teams regarding part shortages, schedule changes, and supply chain concerns. Logistics Execution
• Support trailer load planning and optimize routing to ensure timely delivery.
• Understand and assist with ILVS sequencing and cumulative reconciliation as required.

o SUPER-G / SIM

If you have the skills mentioned above, please call Doree at 812-941-6710 to schedule an interview 

Skills Knowledge and Expertise

Skills, knowledge & expertise

• Prior experience supporting Ford facilities (KTP, KCAP, and Service-Dearborn).
• Knowledge of 862/830 EDI transactions and cumulative reconciliation processes.
• Familiarity with CMS ERP system or similar manufacturing ERP systems.
• Understanding of Ford transportation routing, trailer load patterns, and overall supply chain operations.
• Experience with Ford-specific systems and portals - Ford Supplier Portal (FSP): 3270 Access (DDL), eDDL, Global Logistics, MP&L in the Box, ASCENT, Supplier Learning Institute, GPIRS DDL
• Other Ford tools: Covisint/OpenText, DETC, SNC (FCSD-NA Supplier Network Collaboration), SUPERG/SIM Technical Skills

o Ford Supplier Learning Institute

o GPIRS DDL

o Disputed Excess Transportation Charges System (DETC)

o FCSD-NA Supplier Network Collaboration (SNC)

o SUPER-G / SIM


 

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance