Analyst/Associate, Relationship Manager - Client Service

About this role

About BlackRock

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of December 31, the firm managed approximately $10 trillion in assets on behalf of investors worldwide.

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.

Team Overview

The Client Experience Management (CEM) team sits within CX Delivery and in partnership with the Client Business and functional teams across Tech & Operations, acting as a client’s central point of contact for day-to-day servicing, queries and resolution. You will work directly with senior members of the CEM team, our Client Business teams and our clients to resolve operational issues and to ensure all servicing needs of are understood and aligned with operational teams across BlackRock, while also supporting ongoing account management throughout the client journey. This position provides an opportunity to learn about the investment management industry and the institutional clients we service, while collaborating with relationship managers across our client coverage teams.

In addition, the team ensures that BlackRock’s operational service offering continues to evolve alongside industry and client trends, focused on digital efficiencies that lead to outstanding service excellence.

Responsibilities:

• Independently provides service support to an assigned group of clients with lower complexity.
• Builds proactive operational service plans, aligned with client expectations and strategic delivery initiatives.
• Serves as the connector between our clients and the broader organization to ensure delivery of clients' operational needs. Partners in this effort include, but are not limited to, relationship management as well as onboarding, implementation and portfolio management, as well as product specialists.
• Thoughtful delivery of client experience through every stage of a new onboarding.
• Ensures relevant teams understand timely and accurate client requests (invoices, reporting, price files, data etc.) for non-complex clients.
• Brings operational support to sales process where appropriate. Including operational input on RFPs, pitch participation, and operational content in new business due diligence processes.
• Participate in projects/initiatives (regulatory, platform and/or client) to the extent they impact the client.
• Thrives in a culture of excellence, innovation, communication, and accountability!

Requirements:

• 3+ years of proven experience in client service, operations, sales, investment consulting or portfolio management support.
• BA/BS equivalent
• Attention to detail, strong comprehension skills, lateral thinking and problem solving capabilities.
• Ability to efficiently handle deadlines, be self-motivated and work independently, while also collaborating with the broader team.
• Ability to build and grow relationships both externally with clients and internally with partners.
• Shows innovative problem-solving capabilities and ability to think and act quickly and creativity.
• Strong grasp of Microsoft Office applications, with a technical skill that allows you to multitask many programs at once.
• A heart for championing and demonstrating empathy for clients and third parties.
• Possesses strong oral and written communication.
• Team based mind-set, positive attitude and willing to take constructive feedback.

*Level is commensurate with experience.

#EarlyCareers

 

For New York City only: The salary range for this position is $76,000 - $95,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, an