Customer Onboarding Specialist

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type:

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

🚀 Your next challenge

Help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our accounts from the moment they begin working with Cobee.

Your role is crucial in fostering customer success by possessing a profound understanding of our products. This is the first impression our customer has once they start working with Cobee and, therefore, you wield significant influence over their experience.

The Customer Onboarding Specialist will be the first point of contact with our clients, responsible for ensuring a proper implementation, a deep understanding of our product, and follow-up during the first weeks of the customer.

What you'll be doing:

• Product Understanding: develop an in-depth knowledge of Pluxee´s products and services to effectively guide customers through the onboarding process.
• Customer Education: Provide clear and comprehensive training to customers, ensuring they understand the features, functionalities, and benefits of our products.
• Onboarding Support: Assist customers in the setup and implementation of Pluxee´s solutions, addressing any challenges or questions they may encounter during the onboarding phase.
• Customization Assistance: Work closely with customers to tailor the product to their specific needs, offering guidance on customization options and configurations.
• Troubleshooting: Proactively identify and resolve any issues that may arise during the onboarding process, collaborating with internal teams to ensure a smooth customer experience.
• Communication: Maintain transparent and consistent communication with customers, keeping them informed about the onboarding progress, milestones, and any relevant updates.
• Feedback Collection: Gather feedback from customers during and after onboarding, and relay insights to the product development and customer success teams for continuous improvement.
• Documentation: Create and update onboarding documentation, including guides, FAQs, and best practices, to assist customers in navigating the onboarding process independently.
• Cross-functional Collaboration: Collaborate with sales, customer success, operations, marketing and product teams to ensure a seamless transition from the sales process to successful onboarding and long-term customer satisfaction.
• Customer Advocacy: Cultivate positive relationships with customers by demonstrating genuine interest in their success, becoming a trusted advisor, and promoting customer advocacy within the organization.
• Stay Informed: Stay informed about industry trends, customer needs, and competitor offerings to continuously enhance the onboarding process and contribute to the overall improvement of the product.
• Metrics and Reporting: Monitor and analyze key onboarding metrics, providing regular reports on customer onboarding performance to internal stakeholders.

Education Requirements:

Education Requirements:

• High school diploma or equivalent required

Work Experience Requirements:

• 2-3 years of experience in customer-facing roles as Customer Onboarding Specialist or r