Project Manager Associate - Eurofins Environment Testing - Air Toxics, Folsom, CA

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Under general direction, the Project Manager Associate communicates with clients in a
professional and timely manner to achieve and maintain a strong customer relationship;
proactively guides and tracks the progress of small and large, complex project completion A to Z, initiates meetings with all lab personnel involved with successful project completion; and provides customer voice companywide, escalating issues to management when necessary.

This position requires exceptional ability to prioritize duties efficiently with a proactive approach, attention to issues important to all internal and external parties, ability to listen and persuade others to aid in the quest for desired outcomes while maintaining an approachable, open demeanor with all project related team mates. The Project Manager Associate will also actively participate and be accountable for the project management functions as outlined below:

Essential Job Duties & Responsibilities:

 Perform all project liaison functions needed for goal achievement between the clients,

sales team, laboratory, and the finance team;

 Project management from A to Z, including contract execution, project setup, project

execution, and result achieved evaluation;

 Respond professionally and timely to client inquiries, handle simple to complicated

technical explanations; communicate and escalate issues as needed to appropriate team

leader, manager or director; ensure client is kept up-to-date on status;

 Set up and maintain accurate and complete account information, contact logs and

project profiles in the Client Service Module of ATLAS and relay project information to

the laboratory in a timely, effective manner;

 Read the contact log of the Sales group and Project Mangers; take initiative to enact any

process improvement measures or address client concerns in a timely manner; follow

up with client with appropriate sense of urgency; escalate issues to appropriate

management team members as needed;

 Ensure variance tables are complete and project requirement tables are prepared

accurately prior to the laboratory initiating work;

 Utilize LIMS to manage project accuracy and status;

 Set up media shipment guidelines, and provide or seek out appropriate personnel for

technical support to the clients and/or sales staff;

 Generate quotes as needed

 Proactively participate in collection activities

 Other duties as assigned

Qualifications

Minimum Requirements:
 BS degree in science or environmental field required; previous environmental industry
experience, familiarity with EPA or Toxic Organic methods or equivalent preferred;
 At least one year of project management experience directly related to handling A to Z
(contract to project wrap up) functions, involving multiple departments is preferred
 Desire to spend majority of time in the office, utilizing the telephone and email as
primary communication tools;
 Knowledge of analytical considerations and/or compound data such as vapor pressure,
polarity, chemical reactivity, standard preparation techniques, and column and detector
selection is desired in order to impart a technical understanding when working with
clients;
 Effective communication skills, both written and oral;
 Prior inside or outside sales or customer service experience with knowledge of the sales
cycle and required documentation;
 Excellent organization skills to manage multiple projects; maintain high level of accuracy
and attention to detail;
 Knowledge of and ability to utilize various computer programs, including Word and
Excel;
 Consistent and professional approach to problem solving in an time-sensitive,
production-oriented environment;
 Strong interpersonal skills and demonstrated teamwork, working closely with a variety
of departments and maintain strong working relationships;
 Able to perform the physical requirement