Senior IT Operations Engineer

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site to support our physical operations and plays a vital role in delivering the Babylist experience. For this role, the individual must be based in or willing to relocate to the Columbus area and will be required to work onsite at our Fulfillment Center at least three days per week.

Our partner teams are distributed remotely across the U.S., Canada, and Mexico. To foster strong relationships, we meet in person at least twice a year—once as a company and once within our departments. Whether in person or remote, we show up consistently, stay focused on our purpose, and deliver results—together, from anywhere.

What the Role Is

Babylist is looking for a Senior IT Operations Engineer to support our fulfillment center in Commercial Point, Ohio. In this role, you’ll lead the design, implementation, and ongoing support of critical IT systems and infrastructure that keep warehouse operations running smoothly. You’ll ensure network and device uptime, support physical security systems, manage local inventory, and collaborate with remote teams to maintain compliance, automation, and system reliability. You’ll also be a mentor, problem-solver, and hands-on technical expert in a fast-paced, high-volume environment.

Who You Are

• 7+ years of experience in IT engineering, support, or operations—preferably within logistics, warehousing, or manufacturing environments
• Skilled in managing IT infrastructure including network equipment, printers, scanners, access control systems, and cameras
• Strong knowledge of:
  
  
• Windows and Mac endpoints
• Network configuration and troubleshooting (LAN/WAN/Wi-Fi, VLANs)
• Device management (Intune, JAMF, Kandji)
• SaaS tools and identity platforms (Google Workspace, Okta, Azure AD)
  
  
• Familiar with MDM, asset lifecycle management, and helpdesk platforms
• Experienced with IT security standards and compliance practices (SOC2, GDPR)
• Able to document processes clearly and develop user-facing and internal runbooks
• Great at working independently, solving problems in real time, and communicating clearly with technical and non-technical stakeholders
• Comfortable working fully on-site to support fulfillment center hours and physical operations

How You Will Make An Impact

• Serve as the on-site lead for all IT systems at the CBUS Fulfillment Center
• Manage infrastructure including Wi-Fi networks, VPNs, routers/switches, and VoIP/telephony
• Support and maintain label printers, scanners, RF guns, and other operational devices
• Implement monitoring, alerts, and escalation processes to ensure warehouse uptime
• Maintain and secure badge access systems and surveillance hardware
• Collaborate with HQ and remote engineering teams on system integrations, automations, and compliance
• Support onboarding/offboarding and tech setup for all CBUS-based employees
• Own inventory management for IT assets across the warehouse site
• Drive improvements in IT support processes, security hygiene, and response times
• Train and mentor junior technicians, as needed

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
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