Commerce Operations Senior Strategist

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for this role!

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

• Client & Account Management:

  • Develop and execute strategies to grow our client’s marketplaces business, including partnering with relevant internal teams such as Marketplace Advertising, Paid Search, Streaming +, etc.

  • Drive success through the three functional pillars of Commerce Operations: Best-in-class brand presence, Operational excellence, and Retail relationship management.

  • Maintain expertise in the ecommerce industry, contributing not just to the client’s success but across the service line by being a thought leader helping shape Tinuiti’s POV on Commerce Operations.

• Performance Tracking & Optimization: 

  • Use expertise to solve highly complex problems and/or lead major departmental and/or cross-functional projects

• Data Analysis & Reporting: 

  • Effectively report on and communicate insights to all relevant stakeholders on the client team

  • Develop, communicate, and oversee a comprehensive marketplace strategy with a clear understanding of all inputs that impact performance, including but not limited to: demand forecasting; catalog management; content analysis/optimization; operational efficiency; advertising; channel management; and business reporting / retail analytics.

• Collaboration: 

  • Partner with leadership of other Tinuiti Teams to develop a comprehensive commerce strategy for Tinuiti’s Marketplace clients

  • Regularly communicate any and all updates relevant to the Commerce Operations line of business, as well as their impact on client and/or agency strategy

  • Be hands-on and resourceful when needed and support the Team in consistently meeting deliverables and deadlines

  • Inspire, recognize, coach, and lead teammates on a day-to-day basis and be a champion of Tinuiti’s culture

  • Develop personal and business goals that tie back to division and company goals

  • Contribute to your broader team by sharing learnings, pain points, and processes that can help develop your team or Tinuiti as a whole

  • Actively coach, mentor, and delegate tasks and responsibilities to junior members on joint accounts where you see serve as lead with successful execution

• Client Communication: 

  • Own relationships with key clients and decision-makers, including C-Level teams 

  • Manage and grow relationships with all relevant Amazon partners 

  • Develop client relationships by striving for a Client Satisfaction score of 9 or above and Client Retention of 95% or above

Professional Qualifications:

• 7-10 years of experience in e-commerce account management roles with a proven track record of executing successful growth strategies

• Familiarity with Vendor Central, Seller Central, and Brand Registry

• Demonstrated success analyzing data and using analytics tools to drive marketing decisions

• Advanced computer skills including Microsoft Excel and PowerPoint

• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiat