Service Operations Dispatcher

 

 

 

Contribute to Advancements in Renewable Energy at Vestas! Embark on a career with Vestas, the leader in wind energy, where you'll find an inviting atmosphere that supports professional growth, celebrates your contributions, and offers a comprehensive compensation and benefits package. Join us in advancing the field of renewable energy and creating a lasting difference in the world. Vestas is seeking an organized and detail-oriented problem solver to join the team as a Service Operations Dispatcher.

 

General Purpose: Plan and schedule all types of work orders in the established field of operations.

 

Responsibilities:

 

• Balance all assigned region orders to ensure minimum wind turbine downtime and maximum productivity.

 

• Ensure service crew composition is up to date and adjusted to demand.

 

• Plan and monitor tools, parts & services on time before crew mobilization.

 

• Prepare, level out & assign works for the region & tasks of responsibility, to deliver best match for needs and potential. (i.e weather conditions & skills).

 

• Assign service appointment to service crew by organizing service crew composition on short term.

 

• Ensure service schedule is aligned with the obligations in service contracts.

 

• Deliver on time communication to crews and partners.

 

• Monitor key performance indicator related to Planning & Scheduling are balanced and under control.

 

• Confirm readiness for works to be implemented (system).

 

• Review work order content for further handling or escalation.

 

• Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan).

 

• Bundle and optimize work order composition.

 

• Create purchase requests.

 

• Ensure improvement loop with stakeholders regarding: Technical Panning (TPL), Supply Chain Operations (SCO)& work efficiency.

 

• Review of performed works end of week.

 

• Act upon current area results in KPI's with special attention to financial results.

 

• Willing to support and promote Vestas' commitment to diversity, equity, inclusion and belonging

 

Qualifications:

 

• High school diploma or GED required.

 

• Associate or Bachelors' degree is beneficial.

 

• 1 -3 years minimum of business support experience in either inventory or office administration, wind industry experience is beneficial.

 

• Experienced in working with enterprise resource program (Salesforce/SAP is beneficial). Skilled in planning, logistics, scheduling, and inventory control.

 

• Professional organizational skills with LEAN experience.

 

• Minimum 30% travel required between multiple sites; valid driver's license required. More travel is required with advanced positions. Passport for international travel is required.

 

• Technical and planning framework understanding.

 

• High degree of flexibility (working in changing environment).

 

• Ability to work in a time-sensitive setting.

 

• Self-organization.

 

• Safety awareness.

 

• Solid time management and effective organizational skills to ensure department goals are met.

 

• System user of MS Office, SAP and Salesforce.

 

Competencies:

 

• Solid verbal and written communication skills; focused and effective listener; ability to effectively guide others to adhere to standard processes and procedures.

 

• Ability to work in both a team-based environment and with limited supervision; should be capable of working remotely without need for supervision.

 

• Ability to identify problems and solve them through root cause analysis; utilize solid pragmatical skills and significant attention to detail.

 

• Proficiency in Microsoft Office Suite computer skills (Windows, Word, Excel, PowerPoint, Outlook and SAP)

 

• Ability to implement processes to efficiently conduct required administrative tasks.

 

• Ability to work effectively with others.

 

• Ability to travel to job sites as needed.

 

• Ability to maintain a valid driver's license.

 

Physical Demands:

 

While performing the responsibilities of this job, the employee is regularly required to sit; use of hands and fingers to handle and feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stand and walk. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.