Senior Account Support Associate

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

We are looking for a dynamic and resilient Senior Account Support Associate to help us drive the testing of our services.  By defining and executing how we recruit local consumers you will play a vital role in helping us plan and execute the integration of financial institutions.  The Senior Account Support Associate works closely with the developer team that builds our solutions as well as with the Product Managers.

Having the ability partner with leaders and assist with pragmatic solutions as well as building strong relationships with stakeholders, external as well as internal ones, will be key success factors in this role.

Responsibilities:

• You will help define and implement processes for identifying, recruiting and managing consumers
• You will collaborate with the existing European team as well as with key product managers
• You will assist to manage external operations as well as internal operations related to validating output we get from working with consumers
• You will continuously observe and identify improvement areas, new ways of working and suggest changes to your manager
•  You will ensure processes are followed and remains compliant throughout your entire workflow
• You will help mapping out the data quality across product’s user journeys for our products
• You will support the design and implementation of go to market-strategies through research and analysis of competitors' and their product offerings.

 

Flex Work Arrangement - Hybrid Position - This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications

• 2-4 years of work experience with a Bachelor’s Degree in: example Business, Administration, or Human resources
• Demonstrated ability to define and drive your own processes to solve problems and figure out the best ways of working.
• Ability to structure, plan and prioritize your work in order to handle important and sensitive information in an organized way
• Excellent interpersonal and sales skills

Preferred Qualifications

• 3-4 or more years of work experience with a Bachelor’s Degree within for example Business,
• Administration, or Human Resources
• Experience working with generating and closing leads e.g. within sales development or talent
• acquisition
• Applicable work experience and an understanding of finance, banking or insurance
• Prior experience in the fintech/banking/payments arena.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.<