Conseiller expérience client - front office (H/F)

<p><b>Date Posted:</b></p>2025-05-05<p><b>Country: </b></p>France<p><b>Location: </b></p>Defense Plaza - CCC Siège - 23/27 rue delarivière lefoullon, 92800 Puteaux<p></p><p><span><b><u>Aperçu du poste</u></b></span></p><p><span> </span></p><p><span>En tant que Conseiller Expérience Client – Front, vous êtes le premier point de contact pour les demandes des clients. Votre mission : garantir un service de qualité optimale, dans le respect des règles et politiques de l’entreprise.</span></p><p><span> </span></p><p><span><b><u>Au cours d'une journée type, vous devrez :</u></b></span></p><ul><li><span>Réceptionner les appels des agences commerciales.</span></li><li><span>Apporter un support de premier niveau aux clients payeurs.</span></li><li><span>Identifier, reformuler et catégoriser les demandes.</span></li><li><span>Enregistrer les demandes dans l’outil de suivi.</span></li><li><span>Proposer des solutions alternatives adaptées.</span></li><li><span>Orienter vers les bons outils selon la nature de la demande (facturation, dépannage…).</span></li><li><span>Assurer le suivi des demandes en cours.</span></li><li><span>Participer à la continuité de service OTIS Line : gestion des appels, alarmes, sécurité techniciens (Dati), priorisation des interventions…</span></li><li><span>Remonter les opportunités ou risques (résiliation, <span>dysfonctionnements…).</span></span></li><li><span>Contribuer à l’amélioration continue des processus et à la transmission des savoirs.</span></li><li><span>Faire évoluer le process de gestion des clients payeurs...</span></li></ul><p><span> </span></p><p><span><b><u>Ce dont vous aurez besoin pour réussir :</u></b></span></p><ul><li><span>Formation : Bac Pro, BEP, BTS ou équivalent</span></li><li><span>Excellente communication et sens du service</span></li><li><span>Capacité d’écoute, de reformulation et de gestion des réclamations</span></li><li><span>Maîtrise des outils de téléphonie, CRM et télésurveillance</span></li><li><span>Rigueur, ponctualité, curiosité et autonomie</span></li><li><span>Capacité à gérer des situations complexes et à proposer des améliorations</span></li></ul><p><span> </span></p><p><span><b><u>Quels sont les avantages ?</u></b></span></p><p><span> </span></p><p><span>Nous vous offrons un package complet :</span></p><ul><li><span>Treizième mois</span></li><li><span>Contribution de l’entreprise aux cotisations santé &amp; prévoyance, avantages du comité d’entreprise</span></li><li><span>Plan d’épargne entreprise</span></li><li><span>Participation</span></li><li><span>Cantine d'entreprise/Tickets restaurant</span></li><li><span>Accord télétravail  </span></li></ul><p></p><p>Postulez dès à présent !</p><p><span><span>If you live in a city, chances are we </span><span>will give</span><span> you a lift or play a role in keeping you moving every day.</span></span><span> </span></p><p></p><p><span><span>Otis is the world’s </span><span>leading </span><span>elevator and escalator manufacturing, </span><span>installation,</span><span> and service </span><span>company. W</span><span>e move 2 billion people every day</span><span> and </span><span>maintain</span><span> approximately 2.2 million customer units worldwide, the industry's largest Service portfolio</span><span>. </span></span><span> </span></p><p></p><p><span><span>You may recognize our products in some of the world</span><span>’</span><span>s most famous landmarks including the </span><span>Eiffel Tower, Empire State Building, </span><span>Burj Khalifa a</span><span>nd the Petronas Twin Towers</span><span>! </span><span>We </span><span>are </span><span>69,000 </span><span>people strong, </span><span>including engineers, digital technology experts, </span><span>sales,</span><span> and functional specialists, as well as factory and field technicians</span><span>, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.</span><span> We</span><span> are proud to be a </span><span>diverse, </span><span>global team</span><span> with a</span><span> </span><span>proven </span><span>legacy </span><span>of innovation </span><span>that continues to </span><span>be the bedrock</span><span> of a fast-moving, high-performance company. </span></span><span> </span></p><p></p><p><span><span>When you join Otis, you become part of</span><span> a</span><span>n innovative</span><span> </span><span>global industry </span><span>leader</span><span> </span><span>with </span><span>a resilient</span><span> business model. </span><span>You</span><span>’ll</span><span> </span><span>belong to a</span><span> diverse,</span><span> </span><span>trusted,</span><span> </span><span>and</span><span> caring community where your contributions, and the skills and capabilities </span><span>you’ll</span><span> gain working alongside the best and brightest, keep us connected and on the </span><span>cutting edge</span><span>. </span></span><span> </span></p><p></p><p><span><span>