Commercial Property Claims Handler

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.  The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Schaumburg, Dallas, ATL, Parsippany, Gold River, Addison, Woodland hills, Rocky hill, World Trade.

With moderate direction, handles commercial property claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.
 
In this role you will be responsible for:

• Documenting claim files by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity commercial line claims.
• Exercising judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
• Working to have a timely resolution to claims by developing case strategy/evaluation and escalating issues as appropriate.
• Partnering with internal stakeholders to identify process inefficiencies and recommend operational enhancements.
• Supporting the development and implementation of best practices across property claims operations
• Acting as a liaison between claims teams and functions such as legal, compliance, and analytics.
• Negotiating claim settlements by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.
• Leveraging data analytics tools to identify trends, assess claim outcomes, and support operational decision-making.
• Interpreting and presenting data to support strategic initiatives and continuous improvement efforts.
• Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. Departs from approved vendors with manager approval, where in the best interests of the insured.
• Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
• Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
• Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks. 

Claims Handler Required Qualifications: 

• Bachelor’s Degree and 6 or more years of experience in the Claims and/ or Litigation Management area.
  OR
• Juris Doctor and 2 or more years of experience in the Claims and/ or Litigation Management area.
  OR
• Zurich Certified Insurance Apprentice, including an Associate Degree with 6 or more years of experience in the Claims and/ or Litigation Management area.
  OR
• Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/ or Litigation Management area.
  OR
• High School Diploma Equivalent and 8 or more years of experience in the Claims and/ or Litigation Management area.
  AND
• Must obtain and maintain required adjuster license(s)
• Microsoft Office experience
• Knowledge of insurance regulations, markets and products

Preferred Qualifications:
 

• Commercial property claims experience
• Experience in handling claims in litigation
• Experience in corresponding with state departments of insurance
• Effective verbal and written communication skills
• Ability to interpret and leverage data
• Strong analytical, critical thinking, and problem-solving skills
• Solid time management, prioritization and multi-tasking skills
• Experience collaborating in a team environment and building cross functional worki