Salesforce Technical Architect, Digital Servicing Platform

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You’ll Work With

The Information Technology organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles. 

About The Role

We are seeking a Salesforce Technical Architect who will lead the definition, design, implementation and rollout of the enterprise Digital Servicing Platform, that will serve all channels including end-customers, agents and advisors, contact center, and web, mobile, API. chat etc. This platform will be built on Salesforce and will leverage Financial Services Cloud, Experience Cloud, Data Cloud and Agentforce, among other products and services, and will leverage AI extensively to build an industry leading servicing platform, to provide best-in-class customer experience for our employees, agents and customers. 

Responsibilities

Architecture & Design: 

• Define the end-to-end Salesforce architecture across FSC, Experience Cloud, and related technologies. 
• Ensure alignment of solutions with enterprise security, integration, and data governance standards. 
• Architect and guide implementation of complex insurance/financial workflows, policy servicing, claims management, and customer engagement portals. 

Leadership & Collaboration:

• Partner with business stakeholders to translate requirements into scalable technical designs. 
• Serve as a trusted advisor to C-level executives and IT leadership on Salesforce roadmap and best practices. 
• Mentor Salesforce developers, admins, and functional consultants to uplift the team’s technical depth. 

Delivery & Innovation:

• Oversee the full lifecycle of Salesforce implementations, ensuring quality, performance, and adoption. 
• Drive innovation by leveraging Data Cloud for unified customer insights and exploring Agentforce for intelligent service automation. 
• Provide thought leadership on Salesforce releases and ecosystem trends. 

Competencies: 

• Business / Industry Knowledge: Demonstrates an understanding of the financial services industry, Retirement services, Life and Annuities business. 
• Technical Acumen: Strong foundation in practical application of technology with a software engineering bias. Proven track record of identifying trends, staying current with skills and helping build an engineering-oriented culture.  Good knowledge of APIs, Microservices, Messaging Systems and proficiency with Cloud platforms like AWS/Azure/GCP.  Knowledge of Application and Infrastructure security best practices.   
• Strategic Positioning:  Helps define business strategy by understanding what’s possible with technology and identifies solutions that support enterprise strategy, impact critical business outcomes, and drive organizational success through the evaluation of internal and external business contexts. 
• Partnership:  Effectively partners with business functions and the enterprise to leverage economies of scale meeting a complex set of needs and objectives. 
• Cultural Adaptability:  Values and consider the perspectives of diverse parties in a global context. Is a role model and