Strategic Sales Manager

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Seeking a Strategic Sales Manager to join our dynamic Higher Education Sales & Success Team. This role will primarily focus on increasing Wiley’s digital market share through the creation and execution of a comprehensive strategic plan for sales and success through driving course, departmental, account and divisional sales growth and renewals. Additionally, this position will manage a team of Digital Learning Executives and Customer Success Managers and is responsible for the long-term success of Wiley through the selection, recruitment, development and retention of top talent in the industry. 

The Strategic Sales Manager will perform in a coach/player role traveling to university and community college targets, especially during the height of the spring and fall selling seasons. This position will develop and deploy retention plans and strategies that will help Customer Success Managers achieve territory metrics, as well as accelerate digital growth at the department and account level. 

Travel also includes regional and national conferences, sales meetings, and occasional visits to the corporate offices. The SSM will report to the Regional Director of Sales and must show superb leadership skills and contribute to the strategic focus and cultural health of the sales organization. 

How you will make an impact: 

• Develop & successfully carry out a 1-3 year strategic plan to increase digital market share in the region by driving takeaways with digital required and renewable revenue. 

• Contribute to the Company’s achievement of strategic and operating goals. Generate better-than-industry growth rates in digital revenues. 

• Meet yearly validation goals within the region, for key customers and adoptions, surpassing levels from prior year, as well as own personal development of specializations. 

• Contribute to the Company’s achievement of strategic and operating goals, ensure best-in-class customer experiences throughout the region. 

• Drive a performance culture and strategic approach to maximize revenue across the team. 

• Ensure a pipeline of short-term and long-term customers. Market development, pilots and expansions are essential to our success. 

• Ensure the development of others in account planning, digital revenue growth and institutional adoption opportunities. 

• Develop operating budgets, including territory alignment, sales targets and expenses. Effectively manage and wisely allocate all resources and budgets, in particular staff utilization, complementary copies, T&E budget. 

• Responsible for recruiting and developing top talent at Wiley, by ensuring an effective selection and development process for field and inside sales reps. 

• Reduce WileyPLUS and Alta digital “churn”, resulting in improved digital revenue penetration and long-term customers. 

• SSM should be an expert on industry trends by constant surveillance of the competitive landscape, keeping abreast of all significant trends among competitors, and educational trends in general. Find digital business opportunities that will contribute to the growth and profitability of Higher Education. 

• Responsible for fiscal year-end profitability. 

What we look for: 

• Undergraduate degree, or equivalent work experience. 

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