Senior Manager, Hotel Maintenance

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

Royal Caribbean Group’s Global Marine Operations Team has an exciting career opportunity for a full-time Senior Manager, Hotel Maintenance reporting to the AVP, Hotel Technical Maintenance and Refurbishment within the Global Marine Operations – Marine Technology Function.

 

 

This position will work onsite in Miami, Florida.

 

This position is not eligible for work authorization sponsorship.

 

 

Position Summary:

 

The Senior Manager, Hotel Maintenance will lead and manage a team of refurbishment project managers and hotel technical specialists and ultimately be responsible for the development, planning, execution, and financial performance for refurbishment projects and hotel technical programs fleetwide. This position will develop tools and processes to standardize the way of working across the brands, including condition surveys, capital projects, brand alignment, transparency and fiscal responsibility. 

 

 

Essential Duties and Responsibilities:

 

 

Strategic and Technical Leadership 

 

• Establish efficient, transparent processes for project planning, development, and execution.

 

• Optimize the structure and deployment of riding crew teams. 

 

• Collaborate closely with brand leadership to ensure alignment with shared goals and operational targets. 

 

• Monitor key operational metrics (including SOA) and implement corrective actions as needed.

 

• Develop lifecycle reporting capabilities for key hotel maintenance commodities. 

 

• Partner with Supply Chain to identify cost effective alternatives to obsolete or high-cost materials. 

 

• Maintain and oversee shoreside spare parts inventories and coordinate intake/outtake with Supply Chain and Logistics.

 

• Lead the strategy for hotel technical and refurbishment programs across the assigned brand’s fleet, ensuring alignment with safety, sustainability, guest experience, and operational objectives. 

 

• Define and maintain hotel technical standards, specifications, and best practices. 

 

• Serve as the primary subject-matter expert for marine hotel technical systems. 

 

 

 

Fleet Operations and Reliability 

 

• Oversee the performance, reliability, and maintenance of all hotel technical systems across the fleet. 

 

• Provide expert technical guidance to shipboard teams and shoreside leadership.

 

• Lead root-cause analyses and ensure effective corrective and preventive actions. 

 

• Ensure hotel technical systems consistently meet public health and regulatory requirements.

 

 

 

Newbuilds, Dry Docks and Modernizations 

 

• Partner with Newbuild teams to standardize and maintain fleetwide material specifications accessible to the shoreside organization. 

 

 

 

Compliance and Safety 

 

• Ensure adherence to maritime regulations (USPH, SOLAS, Class, Flag, IMO, CDC/VSP). 

 

• Maintain full alignment with the company’s Safety Management System (QMS).

 

• Support internal and external inspections, audits, and regulatory reviews. 

 

 

 

Project and Vendor Management 

 

• Lead relationships with OEMs, shipyards, and key service providers.

 

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