Senior Director, Marketing Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Senior Director, Global Marketing Operations will report to the Vice President of Marketing Operations as part of the Strategy, Planning & Operations team for Global Marketing. This team is the responsible for the overall optimal infrastructure and processes of marketing, including goal setting, long and short-term planning and budgeting and optimized ways of working. 

This person will build out Marketing’s Operating model and identify and implement needed process improvements.  This person will also partner with all organizations in marketing, business leaders across Visa’s global organization and external agency partners. 

• Essential Functions
  • Identifying the optimal infrastructure to ensure capacity and efficiency of operations as the company scales
  • You will develop, socializing, implement and maintain the operating models for marketing team workflow in bringing work to market. Creating “freedom within a framework” for the various teams and their interactions with each other.
  • You will identify global process improvement opportunities and help determine action plans to drive improvements using tools, process or cultural changes as needed
  • Support Marketing Leadership teams, in partnership with their Strategy & Planning teams, with key process improvements
  • You will build and maintain a plan for “Marketing the Marketing” within the Visa Corporation
  • Partner with Visa People team and Marketing Leadership Team to determine and implement solutions based on annual Employee Engagement Survey
  • Develop KPIs and monitor impact for solutions built.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree / or 10 + years with an Advanced degree (Master’s / MBA)
• You have a deep and broad background in business, with focus in marketing/ strategy and planning as well as execution, working in a fast moving global environment
• You have a demonstrated track record of success, working in a marketing role, and able to work effectively in a cross functional environment.

Preferred Qualifications:

• 15-18 years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (Masters/MBA)
• Seasoned, results-oriented with 12+ years progressively responsible business experience, with majority in marketing roles that involved strategy & planning as well as execution, preferably across multiple marketing disciplines
• You have proven ability to manage work in highly matrixed organizations with multiple stakeholders at both junior and senior levels
• You are highly skilled at synthesizing complex information from a wide variety of sources or disciplines to arrive at a broader, deeper and well-integrated understanding of the issues and strategic impact
• You have a demonstrated track record of implementing successful operational solutions, including new/enhanced processes, tool-based solutions and cultural solutions, based on busines objectives
• You have experience managing or partnering with external advertising and communication agencies
• Strong executive presence with highly effective written and verbal communication skills including the ability to present with impact
• Impressive teamwork and relationship-building skills, and leads by influence and example
• Strong planning, organizational and problem-solving skills
• Resourcefulness with strong sense of accountability and results-oriented drive
• Ability to initiate and drive op