International Sr. Director Distribution & Fulfillment

Overview

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives.  Here at the American Heart Association, you matter and so does your career.

 

The American Heart Association has an excellent opportunity for a Sr. Director of International Distribution to join the Health Business Solutions department.

 

This position can be home based but must live near a major airport.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.org.

 

Responsibilities

The Sr. Director of international distribution and Operations is responsible for leading the development and continuous improvement of procedures and daily operations of International product distribution and operations.  Under the direction of VP Operations and the SVP International Business this position is responsible for developing and directing the business operations and supporting processes that align with the strategic vision of the International business unit.   In collaboration with Marketing, Product Development, Field Operations, Client Services and Science will oversee the development of a customer service plan for markets in the International Business unit, while working with the US market to centralized processes when appropriate.  Responsible for facilitating, leading communication, and working with an internal cross functional team involving marketing, product development, finance, business technology, project management, training, customer service, legal, RQIP and communications to provide the continuous improvement to International product distribution and business operations.

 

Manages the entirety of International’s Distribution and Operations programs through Distributors and fulfillment service providers ensuring all aspects of customer’s orders are processed promptly and accurately. Leads continuous improvement initiatives by building and maintaining procedures for the timely and cost-efficient distribution of International Products.   Collaborates with cross-functional teams to manage shipping and receiving, quote and order management while monitoring status and development of International products.  Manages relationship and business processes with Distributors and Providers including Customer Service and Collections.

 

• Serves as the Association’s HBS liaison for our International Distributors ensuring orders are processed promptly and accurately. Works with various distributors to improve all processes for the Association, distributor and customers.
• Reviews, enhances, and monitors all processes associated with direct and indirect Association customer and distributor orders to ensure they are accurately captured, reported on, invoiced, collected and delivered.
• Collaborates with HBS and International Marketing to evaluate pricing, discounts, and rebate schedules to maximize revenue, surplus while increasing market penetration of International products.
• Maintains cross functional communication within the Association to address issues and has regular communications with International distributors and Providers. Manages a team of staff and effectively negotiates on the Association’s behalf with vendors and Distributors which includes contract management.
• Collaborates on the development and manages the budget supporting the Association’s Distribution and International’s processes and programs.
• Works with international staff to enhance processes for international distribution and business operations.
• Participate in cross-functional teams to develop technology solutions both domestically and internationally. Maintain oversight of Atlas implementation both domestically and internationally.
• Take a leadership role in managing the global invoicing system.
• Liaisons with HBS & International Finance to manage revenue, revenue reclassifications, and process documentation. Collaborates and consults with International Leadership in goal setting and budget management.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Eight (8) to Twelve (12) years of experience.
• Degree in a business related field or equivalent business related experience specifically in managing and/or working