About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Home Location: 20800 US Highway 281 N, San Antonio, TX, 78258

As a Front Office Medical Assistant, you will be responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Medical Assistant informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.  

How You Will Get Things Done:  

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR 

• Perform demographic and insurance validation, and inform patients of privacy policies and procedures 

• Keep the reception and patient waiting areas clean and organized

• Perform point-of-care laboratory tests, EKGs as ordered or indicated, suture/staple removal, dressing changes, and other patient care activities 

• Collect and document vital signs, histories, and screenings 

• Authorize prescription refills as directed 

• Other duties as assigned 

How You Will Build Trust: 

• Greet all patients and visitors in a professional and welcoming manner 

• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise 

• Demonstrate kindness and compassion in all patient interactions 

• Participate in brand marketing rotating throughout the vestibule, with a focus on engaging and increasing patient volume 

How You Will Innovate: 

• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily

• Schedule patient appointments/follow-up appointments per established policies and procedures

• Prepare and administer PO, IM, and ID medications as directed by the Physician or Advanced Practice Provider, utilizing the “Rights of Vaccine or Medication Administration” 

• Provide instruction to the patient regarding medications and diet 

Experience to Drive Change: 

• Certified Medical Assistant or eligible within 90 days of hire  

• 1 year of experience preferred 

• Bilingual required 

• Phlebotomy experience required 

• Current BLS certification for healthcare providers preferred; required within 90 days of employment 

• High School Diploma/Equivalency required 

• Experience in primary care, family practice, internal medicine, urgent care or ER preferred 

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that hea