Regional Field Service Engineer

Introduction

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Regional Field Service Engineer has daily interaction with customer and interfaces often with specific senior engineers, line managers, internal stakeholders, and the external customer. You will be responsible for independent problem solving and executing the defined action plans for regular and irregular maintenance activities. In addition, you will run diagnostics and maintenance, whilst being reviewed on end results.

Roles and Responsibilities

• Responsible for maintaining the installation plan identifying the key activities for each day with a minimum look ahead of 3 weeks.

• Monitor visitor preparation status and drive the efficient end-to-end material process flow.

• Periodically install HMI equipment, perform upgrades on existing equipment and system relocations.

• Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification.

• Advise customer on actions to correct system malfunctions.

• Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance. Interface with internal customers-junior and senior engineering equipment and apps, line manager level.

• Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible. Contribute to work preparation thru creation of technical action plans with consultation (TS/Apps/GSC).

Education and Experience

• Bachelor's degree in an engineering field or equivalent combination of education, skills & experience.

• Minimum of 3 years of hands-on experience with mechanical aptitude, including knowledge of pneumatics, hydraulics, and electronics in a semiconductor or high-volume manufacturing environment.

• At least 6 months of experience using MS Office.

• NPI (New Product Introduction) experience is a plus.

Skills 

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.  

To thrive in this job, you’ll need the following skills:  

• Result driven-demonstrate ownership and accountability. 

• Work independently or as part of a team and follow through on assignments with minimal supervision.  

• Identifies bottlenecks and drives improvements. 

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism. 

• Ability to complete assignments with attention to detail and high degree of accuracy.  

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.  

• Demonstrate open, clear, concise and professional communication. 

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.  

• Work according to a strict set of procedures within the provided timelines.  

Other Information 

• Legal/export license control (see below)

• The employee may occasionally lift and/or move up to 50 pounds in weight unaided. 

• The environment generally is moderate in temperature and noise level.

• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.

• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.

• Will require up to 50% domestic and international travel dependent on business needs and training requirements.

• Ability to wo