Sr. Product Manager

About MCIM

MCIM – The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard. 

MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.

Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.

Senior Product Manager - MCIMApplication
Job SummaryAs the Senior Product Manager for the MCIM platform, you will lead in driving product strategyand delivering innovative solutions that address critical infrastructure management needs. Thisrole requires deep expertise in Salesforce AppExchange (ISV) applications and a strong focuson identifying unmet customer challenges, aligning product initiatives with the company'sfinancial objectives, and ensuring high-quality product delivery.You will lead the entire product lifecycle, from discovery through to execution and go-to-market,working cross-functionally with sales, marketing, engineering, and customer success teams toenhance MCIM’s market position. Your key responsibilities will include customer research,prioritization of product features, and ensuring delivery meets performance and qualitystandards that support the company’s growth.MCIM is fast becoming the leader in data center management. With three of the top four globaldata center colocation companies and eight of the top ten global banks as customers, MCIM isthe emerging standard for data center operations excellence. You will play a critical role indefining the strategic capabilities, prioritization, and roadmap for the MCIM platform andmodules, which encompass unified elements of Enterprise Asset Management (EAM),Computerized Maintenance Management System (CMMS), Data Center InfrastructureManagement (DCIM), IT Service Management (ITSM), and IT Asset Management (ITAM).
Key Responsibilities● Product Discovery & Strategy○ Conduct in-depth market and customer discovery to identify unsolved challengesin the mission-critical infrastructure space.○ Develop product strategies that align with customer needs, market trends, andSalesforce AppExchange ecosystem opportunities.○ Design experiments and prototypes to validate the effectiveness of a solution anditerate on successes○ Continuously engage with customers, partners, and internal stakeholders tovalidate product assumptions and prioritize features that provide the highestbusiness impact.
● Prioritization & Roadmap Planning○ Collaborate with cross-functional teams to prioritize product features that alignwith financial and strategic goals.○ Maintain a well-defined product roadmap that reflects both long-term vision andshort-term execution plans.○ Use data-driven decision-making to balance innovation, customer demands, andrevenue generation● Financial Alignment & Impact○ Work closely with the executive leadership team to ensure product developmentinitiatives are aligned with the company’s financial objectives and growth targets.○ Analyze financial metrics, customer feedback, and market data to make informedprioritization decisions.○ Develop pricing strategies and business models that maximize revenue fromMCIM’s Product Suite.● Product Development & Delivery○ Partner with engineering and development teams to ensure the successful andtimely delivery of features that meet high-quality standards.○ Act as the bridge between technical teams and customers to ensure clarity andalignment on product requirements and delivery expectations.○ Manage the entire product lifecycle from initial concept through to launch andongoing iteration.
● Go-to-Market Enablement & Stakeholder Communication○ Collaborate with marketing and sales teams to enable effective go-to-marketstrategies for new features and products.○ Create product positioning and messaging that clearly communicates the value ofMCIM solutions to target customers and stakeholders.○ Provide ongoing training and support to sales and customer success teams toensure effective product adoption and revenue growth.
QualificationsExperience● 5+ years of experience in product management, with at least 3 years managingSalesforce AppExchange applications or other cloud-based SaaS products● Proven track record of successfully managing complex products through the entireproduct lifecycle, including discovery, prioritization, development, and launch.