Sr. Manager, Implementation

Overview

HR Acuity is seeking a dynamic and experienced professional to lead our Implementation team as the Sr. Manager of Implementations. In this remote role, you will drive the growth and management of the team overseeing client implementations of the HR Acuity suite of solutions.

 

You will ensure that Implementation Managers, Project Managers, and Subject Matter Experts manage the entire client engagement process from pre-kick-off to adoption. The ideal candidate is well-versed in HR SaaS technology and Implementation Methodologies and is detail-oriented to ensure effective change management within client organizations. Additionally, the candidate should be comfortable interacting with and presenting to senior leadership, including C-level executives, human resources professionals, legal, and IT teams across various business segments, from small businesses to Fortune 500 companies.

 

Join us and be a key player in our journey to excellence!

 

At HR Acuity®, we empower our team to #BeBold—embracing innovation and new challenges. With the right tools, we help you #WorkSmarter, fostering collaboration so we can all be #BetterTogether. If you're excited about being part our growth story, we’d love to chat!

 

About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach  to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe.

 

This is an #All-in Zone. We are a fast-growing, innovative company where being #All-in is the norm. From our female founder CEO to every team member, we embrace a fully engaged mindset. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us.

 

At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic selves and thrive. If this sounds like you, keep reading.

 

Click here to learn more about our values and benefits

 

Please note that for this position, we are only accepting direct applications. Submissions from agencies will not be considered.

The Opportunity

• Drive the growth and development of the implementation team to ensure all clients have an exceptional onboarding experience, directly impacting client satisfaction and retention.
• Ensure timely completion of implementations, proactively identifying risks to timelines and implementing solutions to keep projects on track, thereby enhancing operational efficiency.
• Lead change across the organization during the implementation of our largest Enterprise client projects (~30-40% of time), contributing to organizational transformation and client success.
• Develop strong relationships and communication with key client contacts to ensure clients are referenceable, fostering long-term client relationships and continued growth.
• Mentor the implementation team to understand organizational requirements and challenges, manage expectations, develop strong relationships with key stakeholders, and provide outstanding client service, enhancing team performance and client outcomes.
• Develop team metrics and drive initiatives to improve KPIs, contributing to the overall success and growth of the implementation team.
• Provide regular communications to leadership, project teams, and clients, ensuring transparency and alignment across all stakeholders.
• Build and manage engagements to structured project plans to minimize clients' time to first value, optimizing client satisfaction and project success.
• Provide guidance and mentoring to clients on business process improvement, change management, and best practices during implementation to ensure high success and full client adoption, becoming an expert in the HR Acuity suite of products and features and Human Resource best practices.
• Partner across organizations, including product, engineering, and management resources, to develop and enhance optimal implementation processes, driving cross-functional collaboration and innovation.
• Collaborate with the Change Management and Adoption Lead to ensure successful adoption and change management within all client organizations, supporting client transformation and success.
• Identify and implement process improvement initiatives to reduce implementation duration, enhancing efficiency and client satisfaction.
• Partner with