Account Manager (School Sales)

ABOUT OUR SCHOOLS TEAM

Our "Schools" team has three sub-teams:

1. Sales (new business sales) - They bring Albert to new school customers and find opportunities for customer expansions. They are measured by how much new business they win in a year.

2. Account Management (renewal sales) - They work with school administrators to renew customer contracts, plan implementations, and drive expanded vision for partner organizations. They are measured by annual customer retention.

3. Adoption Management - They work with teachers to support their day-to-day use of Albert and deliver professional development training. They are measured by license utilization and teacher engagement.

These sub-teams work closely together to provide an exceptional experience for school administrators and teachers.

THE ROLE

As an Account Manager, you will be at the center of our implementations in schools and districts across the country. Your ability to work with school administrators to implement Albert and retain their business year-over-year will play a critical role in the company’s success.

You will:

● Manage contract renewals. You will guide schools through their annual renewal process, growing the Albert implementation over time while ensuring the chosen implementations align with schools’ best interests.

● Build high-stakes relationships. Build long-term relationships with school administrators based on trust and expand stakeholder networks.

● Develop tailored implementation plans. Work with school administrators to understand their instructional goals, technology ecosystem, and expectations. Work with them to drive high levels of buy-in and product adoption with teachers.

● Monitor implementations. Develop reporting structures and insights to help educators and school administrators quantify implementation success; use this data to support implementation success and recommend interventions.

● Plan and develop instructional support. Work with administrators to plan teacher training, develop instructional plans, and support technology change management with each school.

● Develop internal metrics. Help various stakeholders within our organization understand how our school implementations are going by curating feedback and data-driven insights.

● Support internal product development. Bring customer feedback and instructional research to bear on the development, design, and launch of product enhancements.

WHY ALBERT?

Albert is so much more than just a job. You will do great work here, supported by incredibly talented, passionate, and kind colleagues. You'll look forward to waking up every day to help us bring better learning experiences to students worldwide. We carefully maintain our culture of openness, respectful debate, calculated risk-taking, and first-principles thinking. You'll also form lifelong friendships, collaborate with incredible managers, have a ton of fun, and pick up skills and experience that will last you a lifetime.

BENEFITS AND COMPENSATION

● Competitive salary. We observe the same pay bands, regardless of where you live. For this role, our starting salary is $70,000 - $80,000, based on experience.

● Health, dental, and vision insurance. We offer a range of options, including the best BCBS PPO Platinum plan available. The company contributes 99% of our great base health plan (employees pay the difference for more expensive plans) and 85% for vision and dental.

● One Medical. We cover enrollment in One Medical to provide all employees with convenient access to primary care.

● Paid parental leave. Parents are eligible for up to twelve (12) weeks of fully paid parental leave after a year of service.

● A 401k plan. Save for retirement with a fully managed plan and a 1% match.

● Commuter benefit. Use pre-tax earnings on your commute through our managed platform.

● Flexible, guilt-free vacation. Take guilt-free vacations with no hard limit. Most people take 3-4 weeks per year and are encouraged to take time off. This is not a vague policy where "unlimited" ends up meaning "hardly ever, it's too stressful to ask for time off." We actively encourage everyone to take off.

● Half-day Fridays. We value work-life balance and observe half-day Fridays every week.

ABOUT THE COMPANY

Since 2014, Albert has been powering feedback loops for students and teachers to improve educational