Doctor Operations Training Manager

Dental Depot – Doctor Operations Training Manager


Department: Executive Job Status: Full Time
FLSA Status: Exempt Reports To: Director Of Office Management
Job Type: Regular Amount of Travel Required: Up to 90%
Work Schedule: Varies Monday-Friday. Travel to various locations may be required and possible weekend/evenings hours. Positions Supervised: None

Position Summary
The Doctor Operations Training Manger responsibilities include assisting in formulating overall strategy, managing doctor treatment plan training and coordinating support. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our doctors develop chair-side and be productive, while ensuring patient centered care
Essential Functions
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be provided to help enable qualified individuals with disabilities to perform the essential functions.
• Assist in the creation and continual growth of doctor curriculum including doctor professional expectations, Eaglesoft overview, chart components, treatment planning, doctor growth analysis, initiating new doctor assessments, and coordinating doctor growth plan with mentor doctors and clinical training assistants.
• Audit new and experienced doctors as needed on Yellow Cards, DDi Reports, and Treatment Plans.
• Review clinical quality control, time management, schedule analysis including maximizing columns, assistants, and treatment with doctors.
• Oversee doctor / patient retention by continual in office visits and follow up.
• Effectively communicate and follow up with coordinating departments in a timely manner
• Oversee doctor continuing education’s structure and create treatment planning CE structure that is repeatable yet effective.
• Assist Doctors and Patient Care Coordinators with patient care processes / initiatives aimed at improving patient retention.
• Report directly to Director of Office Management for updates on all responsibilities on a weekly, quarterly, and yearly schedule.
• Hold office / Executive team meetings to ensure all tasks & projects are on track on a weekly, quarterly, and yearly schedule.
• Review Schedule Management & inefficiencies to identify training needs.
• Monitor and evaluate schedule management practices, identify training needs, and support Regional Manager (RM) and Office Manager (OM) in delivering targeted training.
• Assess and identify inefficiencies in both front and back-office workflows, collaborating with the RM to provide necessary training.


Position Qualifications

Education: High School Graduate or General Education Degree (GED): Required


Experience: 5+ years of experience in Business Communication Field
Certifications & Licenses: None
Computer Skills:
Efficiently operates assigned computer software and other equipment, including Microsoft Office Suite, Eaglesoft, and DDA

Other Requirements:
Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes.


Skills & Abilities
• Analytical Skills – Ability to use thinking and reasoning to solve a problem.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Energetic – Ability to work at a sustained pace and produce quality work.
• Reliability – The trait of being dependable and trustworthy.
• Tactful – Ability to show consideration for and maintain good relations with others.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Time Management – Ability to utilize the available time to organize and complete work within give deadlines.
• Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Organized - Pos