Senior Manager, Software Risk Guide - Enterprise Services Risk

Senior Manager, Software Risk Guide - Enterprise Services Risk

The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. 

As a Senior Manager on the ES Business Risk team,  you will play a key role within Enterprise Services Risk, leading and performing core risk activities in support of the Capital One Software line of business, ensuring effective risk mitigation for our products, processes, platforms and services.  You will collaborate closely with associates across all lines of defense, the Software business, and other risk management teams to perform and support the work related to further maturing process and risk management practices.  This role is highly visible and involves frequent interaction with senior leaders, including accountable executives, to drive meaningful change in our business partners’ processes that can lead to not only risk reduction, but also better customer experiences.

In this role, you will: 

• Serve as a trusted risk advisor for the Software business; leverage subject matter knowledge and critical thinking to drive value 

• Lead analysis of various business and risk strategies to proactively identify risks, trends, and process improvements

• Provide guidance to the Software business areas on process management and process level assessments, in alignment with Enterprise frameworks and risk management principles

• Stay current on regulatory environment changes, industry trends, and understand their impacts to our efforts

• Lead risk assessment project delivery, including providing oversight of risk assessment deliverables, reporting, and meetings; draft and review materials for senior management and other governance functions

• Drive development of associated risk controls, issues and/or mitigation plans to ensure the business implements needed changes and addresses areas of exposure

• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices

• Lead cross-functional teams through various initiatives (with a focus on the Software business) as needed

An ideal candidate will possess: 

• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver

• Ability to set direction, delegate tasks, manage multiple stakeholder expectations, and coordinate a cross-functional team

• Experience in payments risk management, controls development, or reporting activities

• Excellent problem-solving, analytical, and critical thinking skills to effectively respond to shifting priorities, demands and timelines

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 5 years of experience in Risk Management, Process Management, Project Management, or a combination of these

• At least 5 years of experience supporting, partnering, and interacting with internal and external business clients

• At least 3 years of experience consulting with senior executives or strategy development

• At least 5 years of Technology or Cyber Risk Management experience

Preferred Qualifications:

• Bachelor's Degree or Military Experience

• Risk Certifications (CRISC, CISSP,  CISM, CRCM, CIPP, ABA Risk Mgmt Certification)

• At least 7 years of Technology or Cyber Risk Management experience in the Financial Services Industry

• At least 6 years of experience supporting, partnering and interacting with internal stakeholders

• At least 3 years of experience working with Networking, Cloud Environments, Cybersecurity tooling, and enterprise technology platforms

• Experience managing risks related to customer data protection, encryption and tokenization, technology functionality, third party management, anti-money laundering (AML) or fraud

At this time, Capital One will not sponsor a new applica