55ip Application Support Associate

Working at 55ip means standing at the intersection of finance and technology—and at the cutting-edge of wealth management!

As an Application Support Associate on the 55ip technology team, you will be at the forefront of finance and technology, leading a team of technologists to support next-level solutions that will impact a fast-growing business. You will use your in-depth experience in the design of support systems & processes, developing & mentoring a team of engineers, and serving client requests. You will employ the latest technologies, data management, and security practices in all aspects of application support & monitoring. Your critical thinking, clear communication, and collaboration skills will be key to your success in this role.

Job responsibilities:

• Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
• Be responsible & accountable for triaging and escalating production issue causing outages
• Adhere to processes, company policies, required to deliver high quality services to clients & partners.

Required qualifications, skills and capabilities: 

• Minimum of 7+ years of professional experience with at least 3 years in Production Support, DevOps, or Site Reliability
• Working knowledge in one or more general purpose programming languages such as Python, shell scripting
• Database server monitoring & administering skills, including intermediate-level understanding of SQL.
• Experience in supporting Web based applications (Nginx, WebSphere, Apache Tomcat, Mule)
• Understand source control techniques and/or familiar with Git / BitBucket
• Proficient in technology toolkits as ServiceNow, Jira, Splunk, Monitoring tools like Dynatrace, AWS Cloudwatch, Datadog, Geneos and job scheduling tools like Autosys and Control-M.

Preferred qualifications, capabilities and skills

• Degree in Computer Science or equivalent practical experience in related technical field.
• Strong understanding and knowledge of cloud services (SaaS, IaaS, PaaS), Web-based applications and IT infrastructure
• Advanced skills in monitoring & administering Linux systems. Exposure to Windows based system would be nice to have.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans