Manager - Asset Protection - Spokane

Job Description

The Manager of Asset Protection (AP) is responsible for supervision of Asset Protection teams in the store they support. This supervision includes recruiting, development, performance oversight and budgeting. This position is responsible for the execution of the company shrinkage reduction strategy within their store/building. The Asset Protection Manager is responsible for the safety and security of employees, theft prevention, enhancing company profitability, and alignment with company values and business strategy. The Asset Protection manager is expected to partner with cross functional store leaders to support the retail asset protection business.  

KEY RESPONSIBILITIES: 

• Lead by example and execute the organizational strategy set by the AP Division 
• Develop strong relationships within the store, inclusive of Store Manager, Service Experience, Inventory Accuracy and Human Resources, being the leader in shrink impacting subjects.  
• Act as Owner of building security and safety, educating the store on emergency preparedness topics and assisting employees in safety incidents.  
• Monitor and communicate all reports to ensure that AP incidents and cases are reported and documented properly.  
• Results driven leader through leveraging data to identify trends to mitigate internal and external theft 
• Lead execution of company shrink program and directives, including shrink reduction plans and detecting issues of theft and dishonesty  
• Strong People Leader, hiring and developing talent that has the competencies to support internal and external investigations, auditing, shortage reduction programs and AP awareness programs and system controls 
• Be Data Driven leveraging reporting to identify risks and mitigate issues that reduce loss and maximize profitability   

QUALIFICATIONS: 

• Proven success in investigative, asset protection, and security procedures as well as prior AP leadership experience 
• A comprehensive understanding of Exception Based Reporting tools and Case Management Software 
• Ability to develop and maintain productive relationships with other employees and leaders 
• Ability to communicate clearly and professionally with co-workers and customers 
• Strong decision making and problem-solving skills when in high stress situations 
• Strong written communication skills  
• Strong organizational, delegation and follow-through skills  
• Ability to manage competing priorities in a fast-paced environment 
• Computer proficiency, including use of monitoring and surveillance technologies  
• High level of ownership, accountability, and initiative  
• Ability to work a flexible schedule based on department and store needs   

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer