Carrier Financial Support Representative

POSITION SUMMARY 

The Carrier Financial Support Representative provides the highest level of service and serves as a point of contact to the C.H. Robinson carrier community.  The role performs detailed process driven activities that support the payment methods of our direct suppliers, payment holds and other payment related tasks including processes that prevent fraudulent activities. They will answer questions and resolve issues related to financial questions for both external direct suppliers as well as internal users. 

 

DUTIES AND RESPONSIBILITIES 

• Process financial documents  

• Process AP hold requests & cross deductions from carrier payables 

• Handle questions and resolve calls from the CH Robinson network and carrier community 

• Manage returned payments 

• Follow detailed processes 

• Provide process improvement ideas and work closely with team members 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

 

QUALIFICATIONS 

Required: 

• High school diploma or GED 

• Minimum 1 year of prior experience in a financial support role and/or roles 

Preferred: 

• Previous customer service experience 

• C.H. Robinson Carrier Services experience 

• Quick learner who is successful at multi-tasking 

• Possesses strong detail orientation 

• Proficient in Microsoft Office Suite of programs 

• Enthusiastic, curious and self-motivated 

• Possess high level of customer service skills 

• Possess strong troubleshooting skills 

• Ability to understand and follow multiple operational procedures and rule sets  

• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization 

• Values a diverse and inclusive work environment  

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$15.19 - $29.52

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet