Senior Manager, Technical Program Management - Commerce Engineering

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

At Netflix, we want to entertain the world and are constantly innovating on how entertainment is imagined, created, and delivered to a global audience. Engineering teams within Netflix work hard every day to scale and innovate content production and member experiences in an ever-growing complex software landscape.

Commerce Engineering at Netflix is responsible for driving the continued growth of Netflix’s subscriber base and increasing the value we derive from each member. Our work helps users discover and sign up for Netflix and maintain their Netflix service. We participate on cross-functional teams focused on acquisition, retention, plans and pricing, user identity, customer support, and more. We also provide foundational systems powering all billing, payments processing, identity, and the consumer web application platform at Netflix. 

Job Overview

We're looking for an accomplished Senior Manager, Technical Program Management (TPM) to lead and grow a team of high-performing TPMs that leads programs within and with partners of the Commerce Engineering organization. In this pivotal role, you'll be instrumental in driving the formation and execution of our development roadmap, ensuring seamless collaboration, and fostering a culture of excellence and innovation.

As a seasoned leader, you'll leverage your deep expertise in technical program management to guide multiple senior and staff TPMs, empowering them to deliver complex, cross-functional initiatives. You'll be a key strategic partner to various Product, Engineering, Data Science, Design, and other stakeholder teams, translating strategic vision into actionable plans and helping to ensure timely and high-quality delivery.

Responsibilities

• Lead and Mentor a High-Performing Team: Recruit, hire, develop, and retain a world-class team of Technical Program Managers. Provide coaching, mentorship, and career development opportunities, fostering a culture of continuous learning and growth.

• Strategic Program Leadership: Oversee Commerce Engineering OKR planning and reviews, technical planning and execution of multiple complex programs across various product domains. Ensure alignment with overall company objectives and product strategy.

• Cross-Functional Partnership: Act as a central point of contact and trusted partner for Product, Data Science, Design, partner Engineering orgs and other stakeholders. Facilitate effective communication, collaboration, and decision-making.

• Operational Excellence: Define, implement, and optimize scalable program management processes, program KPIs and best practices. Drive continuous improvement in program execution, risk management, and stakeholder communication.

• Risk Management and Mitigation: Proactively identify, assess, and mitigate technical, operational, and organizational risks across programs. Develop contingency plans and drive resolution of critical issues.

• Technical Acumen: Possess a strong understanding of software development lifecycles, architectural concepts, and technical dependencies to effectively guide and support our TPMs and engineering teams.

• Influence and Communication: Communicate complex technical information and program status clearly and concisely to diverse audiences, from individual contributors to executive leadership. Influence decision-making at all levels.

• Resource Planning: Collaborate with Engineering and Product leadership to forecast and allocate TPM resources effectively across various initiatives. Assist, during our biannual planning process, in identifying Engineering resource capacities and constraints, helping to ensure appropriate estimated funding for our planned initiatives, and communication of notable gaps.

Qualifications

• 10+ years of experience in technical program management, with at least 4 years in a leadership role managing and mentoring other TPMs.

• Proven track record of successfully leading and delivering large-scale, complex technical programs in a fast-paced product engineering environment.

• Demonstrated experience building, growing, and leading high-performing technic