Treasury Management Associate Team Lead, Commercial Bank
Capital OneAbout the role
We are seeking a talented business leader to lead a team of Treasury Management Associates (TMAs). In this role, the ideal candidate would have direct accountability for providing sales support to aid new client acquisition, acting as a liaison between the sales process and onboarding process for clients across the Commercial Banking segment. This critical function engages at the beginning of a client's Treasury Management relationship with Capital One, but also engages throughout the lifecycle as clients add and/or modify products and services.
General Responsibilities
Team Leadership: This role will have direct accountability for 5+ Associates across geographies / time zones. The leader is charged with coaching and developing associates, creating a culture that is a safe space to learn and challenge norms, while simultaneously setting a constantly rising bar for top performance
Client management: While this role will not own client relationships on a long term basis, they will find themselves frequently interacting with clients in the form of escalations from their team members or sales partners. A client centric, client success oriented approach will be critical for success
Client Experience: Although this role is not client-facing on a day-to-day basis, methodically balancing people / process / risk decisions with impact to client experience will be a critical success factor. The ideal candidate consistently utilizes customer-back design thinking in decision-making and regularly evaluates/strengthens how we measure the customer experience
Data/Insights: Demonstrated experience/expertise with leveraging data and routines to drive results, and proactively identify risks and process breakdowns
Continuous Process Improvement/Risk: Demonstrated experience identifying and implementing continuous improvement opportunities. Drives a culture where Associates have hands-on involvement in challenging existing processes to ensure they are up-to-date with current state risks. Escalates/owns process issues and risk remediation
Stakeholder Management: Cultivates/maintains strong relationships/partnerships with key business partners in Sales, Operations, and Servicing functions
Create a culture of collaborative continuous improvement, in partnership with our TM sales teams, to continually improve the customer experience, associate experience, and business performance
Assist Treasury Management Sales Director with development and execution of strategy, owning and leading the execution of strategic initiatives
Basic Qualifications:
At least 5 years of banking operations or financial services experience
At least 5 years of sales experience
Preferred Qualifications:
Bachelor's degree or military experience
Certified Treasury Professional Designation
Detailed knowledge of Treasury Management products
An understanding of Treasury Management sales process
Ability to work under minimal supervision, and work well under pressure
At least 2 years of customer service experience
#CommTM #CommTMSales
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $140,600 - $160,400 for Sr. Department Ops Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the c
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