Sr. Principal Voice Engineer

RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, implementing, and maintaining Cisco voice solutions. The ideal candidate will have a strong background in VoIP technologies, Cisco Unified Communications Manager, and related voice technologies.  

*This role will require the selected candidate to be 100% onsite at one of the following Northrop Grumman work locations: Redondo Beach, CA; Rolling Meadows, IL; Roy, UT; Melbourne, FL; Linthicum, MD; Chandler, AZ; or Huntsville, AL.

  

Job responsibilities will include but not be limited to the following:

• Design and implement Cisco voice solutions, including VoIP, VTC, VQ, CMS, Jabber, and other unified communications systems. 

• Develop and maintain complex dial plans, route patterns, translation patterns, route lists, groups, and calling search spaces. 

• Configure and troubleshoot Cisco Unified Border Element (CUBE) routers for SIP trunking and inter-site voice routing. 

• Support and troubleshoot video teleconferencing (VTC) systems, including Cisco Telepresence, Room Kits, and integration with third-party platforms. 

• Monitor and optimize voice/video quality using tolls like Cisco VQM, RTMT, and third-party monitoring platforms. 

• Perform routine system upgrades, patches, and backups for UC platforms. 

• Troubleshoot and resolve complex voice-related issues in a timely manner. 

• Manage UCCX for multiple teams.  

• Collaborate with cross-functional teams to integrate voice solutions with existing systems. 

• Provide technical support and training to end-users and IT staff. 

• Stay updated with the latest industry trends and technologies related to voice communications.   

• Plan, manage, and implement complex voice designs in support of customer requirements. 

• Develop technical solutions to complex problems which require the regular use of ingenuity and creativity. 

• Support teams in project designs to clarify project requirements and provide design solutions, in accordance with standards. 

• Perform troubleshooting analysis of voice infrastructure and associated systems.  

• Document voice hardware and software technology components. 

• Install and configure Cisco voice hardware/software and accompanying technologies. 

• Provide third-level support and troubleshooting of voice problems, and periodically provide after-hours and weekend support. 

• Exercise considerable latitude in determining technical objectives of assignment.  

• Interface regularly with customers and manage customer installation timelines and deliverables to help facilitate successful deployments. 

• Manage timely resolution of all critical and/or complex problems meeting SLA requirements. 

• Experience with Microsoft Office, Visio, Project, PowerPoint, and Excel. 

• Lift equipment weighing up to 40 pounds. 

• Work after hours