Business Analyst

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Patient Accounts

All Locations:

300 Ocean Avenue – Revere

Position Summary:

About the Role

Under the direction of the Manager of Revenue Cycle Analytics & Revenue the Business Analyst position will be responsible for measuring, analyzing, and evaluating data to assist in identifying process improvement and performance opportunities. The role requires strong listening, verbal, and written communication skills. A key responsibility includes interactions with key stakeholders and the ability to document and translate business functions’ needs into meaningful workflows and performance measures.

This role requires strong skills in MS Office, with an emphasis on Word, Excel and PowerPoint programs. This position is a 100% remote work opportunity. Proof of residency is required in one of the following States (Massachusetts, New Hampshire, Ohio, Michigan, or Florida).

The successful candidate will be able to perform the following responsibilities:

• Develop and maintain reporting, analytics, dashboards, and other solutions using tools available.
• Perform data extractions from various internal and external sites with concentrated focus on maintaining data integrity and integration into existing tools.
• Create, implement, and communicate metrics which will measure data integrity and indicate opportunities for process improvements.
• Documents workflows and assists periodic assessments to ensure efficient processes.

• Analyzes and evaluates information gathered from multiple sources and synthesizes into actionable information
• Manages reconciliation for a wide variety of projects.  Plays key role in developing reconciliation policies.
• Assists in driving the consolidation, standardization and consistency of reporting and analytics across multiple businesses and departments
• Performs random audits of standard reports and performance measures for all areas of responsibility.
• Building on current reporting to provide further intelligence for performance optimization and efficiencies.
• Maintains good interpersonal relationships with stakeholders internal and external to the department.
• Provides feedback to assist NeighborHealth management in developing strategies to improve financial service operations.
• Performs other related duties.

Other Duties:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Bring

• High School Diploma or GED required.
• Bachelor’s degree preferred. 
• 1 - 3 years - Proven experience and strong skillset working with MS Office, with emphasis on Excel, Word, and PowerPoint programs
• 1 - 3 years - Experience in maintaining reporting, analytics, and large data file integrity.
• Strong process, data, and systems analytical skills required
• Ability to perform root cause analysis
• Strong communication skills (verbal and written)
• Displays a can-do attitude at all times, takes action on important issues in a timely manner and pursues new opportunities when they arise.
• Quickly adapts to a diverse array of changing needs, conditions, priorities, or opportunities.
• Shows the ability to be persistent and to be flexible during changing situations.
• Inquisitiveness about how situations are ev