Sr Manager, Resources for Living (RFL) Partnership Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
The Sr Manager, Resources for Living (RFL) Partnership Management is responsible for leading and coordinating the strategy, development, and execution of new and existing strategic RFL partnerships and network strategy. This role reports to the strategy leadership within the organization and is focused on optimizing relationships and driving mutual value across key internal and external stakeholders. The Sr Manager will identify, evaluate, and implement partnership and other strategic opportunities, ensuring alignment with organizational goals and initiatives.

Key responsibilities include:

• Manage provider relationships and preferred partnership programs, ensuring contract compliance, and effective communication.
• Lead internal and external partners and stakeholders to evaluate opportunities for partnership value optimization and strategic management.
• Support strategic initiatives by executing partnership strategies and identify opportunities for expansion, enhancement of capabilities, new partnerships and shared value across RFL programs.
• Apply an analytical approach to problem-solving in a fast-paced environment by leveraging data insights to drive strategic improvements, support business objectives, and guide the development of initiatives.

• Collaborate closely with the national network team and RFL leadership to support overall network strategy by managing partnership development activities and building strong relationships with national network teams and line of business leaders to drive execution of strategic partnerships.
• Support the execution of our RFL community provider strategy.

• Develop and maintain frameworks to drive strategic business needs and identify opportunities for increased mutual value with partners and influence provider alignment to our strategic objectives.
• Collaborate with cross-functional teams and business segments to ensure all workflow processes, interdependencies, and operational tradeoffs are identified and addressed.
• Conduct strategic market and competitive analysis to identify and implement external opportunities and innovations that align with organizational needs.
• Represent the company with high-visibility constituents, including strategic partners and customers.
• Align with multi-year strategic priorities and identifying gaps and opportunities to drive new partnerships relevant to RFL objectives.

• Proactively identify barriers and risks with partner operations, propose solutions, and escalate to leadership as needed.

• Support contract negotiations and vendor/relationship management to build successful partnership outcomes.
• Possess sound business judgment and tact; understanding and taking into account downstream operational dependencies and tradeoffs.

Required Qualifications

• Demonstrated relationship management skills at peer levels within an organization and with external constituents.
• Proven track record of creating accountability within teams or partnerships.
• Demonstrated experience developing analysis, presentations, and support material to successfully implement strategy or change initiatives.
• Experience working with technology professionals and managing cross-functional initiatives with moderate complexity.
• 5+ years of experience and technical/functional expertise in one or more of the following areas: management consulting, network management, project management, or account management.
• Experience with network management, contract negotiations and vendor management.
• Experience with financial models / financial acumen
• Outcomes focused and discussion facilitation with ability to identify route cause questions to resolve business matters

Preferred Qualifications

• Ideal candidate will have 5-10 years of work experience in project or account management, change management, implementation, or equivalent work experience.
• Proven ability to interact with, influence, and collaborate with business leaders and managers at all organizational levels.
• Proven track record of developing successful partner relationships and programs that drive partner revenue at scale.
• Demonstrated ability to ma