Account Manager

Date Posted:

2024-11-19

Country:

United States of America

Location:

OT053: CHS - CHICAGO, IL 651 W WASHINGTON SUITE 1N, CHICAGO, IL, 60661 USA

Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography.  

Essential Responsibilities 

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.  
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program 
• Manage and nurture account relationships to drive renewals and repair opportunity 
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts 
• Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor 
• Partner with branch business development sales team to identify business development opportunities.   
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message 
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results 
• Manage opportunities in the CRM pipeline and provide accurate forecasting 

Education Certifications 

• Bachelor’s degree required 

Basic Qualifications 

• Ability to work in a highly team-oriented and dynamic environment 
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers 
• Candidate must be customer centric with a strong desire to achieve customer satisfaction 
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities 
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software 
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills 

Preferred Qualifications 

• Outside sales experience preferred 

 

Benefits: 

Otis currently provides our colleagues with the following benefits: 

• 401(k) plan that includes generous company match and a separate automatic retirement contribution 

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment 

• Three weeks paid vacation and paid company holidays  

• Paid sick leave - Employee assistance and wellness incentive programs 

• Life insurance and disability coverage 

• Voluntary benefits, such as legal, pet, home, and auto insurance 

• Birth/adoption and parental leave benefits 

• Adoption assistance 

• Tuition reimbursement program 

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities 

 

Work Authorization: 

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day