R10069131 Unapplied Cash Specialist (Open)

Location:

Independence, OH - Rockside Woods Blvd - Management - North BSC

How will you CONTRIBUTE and GROW?

The Unapplied Cash Application Specialist is responsible for researching and resolving credit balances as a result of customer payments and or credit memos. The Unapplied Cash Application Specialist will regularly interact with the Division and Region Finance teams; Regional branch, plant and sales associates; and external customers.

Airgas is Hiring for a (Hybrid) Unapplied Cash Application Specialist in Independence, OH!

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

Recruiter: Natasha Walker / Natasha.walker@airliquide.com / 409.926.8296

• Primarily responsible for resolving unapplied payments and open credit memos on customer accounts through:

  • Interfaces with the Customer, as well as, Airgas associates to troubleshoot and resolve customer payment discrepancies.

  • Reviews a variety of reports, documents and on-line data to research payment issues.

  • Receive inbound Unapplied Cash related customer queries via phone or email

  • Place outbound phone calls in regards to Unapplied Cash and Credit Memos to resolve open balances that are related to customer accounts

• Identify the root cause associated with overpayments. 

• Escalate issues to the customer and/or collector to rectify, as appropriate.

• Research customer duplicate payments and request refunds when applicable

• Escalates issues and errors to management as appropriate.

• Responsible for the identification on unclaimed property, in accordance with escheatment regulations, related to:

  • Customer unapplied payments

  • Customer credit memos open on account

  • Customer cylinder deposits

• Special projects and other duties as assigned.

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Are you a MATCH?

Required Education:

• High School Diploma/GED required.

• Associates/Bachelor’s degree preferred

Required Length & Type of Experience:

• Prior customer service,  accounts receivable, cash applications, billing and or collections experience required.

• Prior SAP experience is a plus.

• Experience with Microsoft D365 a plus

Knowledge, Skills & Abilities: : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.  

• Exhibit customer focused behavior such as building positive relationships and strive to understand customer’s needs, both internal and external.

• Ability to deal with difficult situations in a diplomatic and professional manner.

• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.

• Excellent oral and written communication and interpersonal skills. Ability to adjust communication style based on customer situation.

• Ability to work in a fast pace environment and able to multitask

• Strong time management skills

• Self-motivated

• A positive approach and willingness to learn coupled with the ability to work in a team environment.

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essenti