Hotel and Sports Management, Customer Success Agent (AB)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Hotel and Sports Management, Customer Success Agent (AB) in Canada.

This role sits at the intersection of customer service, hospitality coordination, and sports event support, helping athletes, teams, and event organizers manage their hotel booking experience with ease. You will be the first point of contact for clients, ensuring a smooth and positive experience from reservation to resolution. The position involves working in a fast-paced, technology-driven environment where accuracy, responsiveness, and communication are essential. You will collaborate with internal teams and external hotel partners to ensure booking integrity and high service standards. This is a highly customer-facing role where your work directly impacts the experience of sports teams and athletes across events. It is a remote position based in Alberta, focused on delivering exceptional service within the sports travel ecosystem.