Associate Director of Financial Aid

Department:

85306 Carolinas College of Health Sciences - Academic Student Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Weekdays

JOB SUMMARY

The financial aid/loan officer, responsible to the director of financial aid, works in conjunction with the dean of administrative and financial services to administer the loan, scholarship and NC State programs for the student population of Carolinas College of Health Sciences (CCHS). This position will be responsible for certifying loans, requesting funds, reconciling accounts and promissory notes, sending Atrium Health loans to billing and collections, and administering the Direct Stafford Loan Default Management program.

Minimum Required Qualifications:

• Ability to work cooperatively with people
• Excellent organizational skills
• Detail-oriented skills
• Articulate and diplomatic manner

Desired Qualifications:

Previous experience in a financial aid office

ESSENTIAL FUNCTIONS

Promotes the College's core values and standards of excellence through respectful communication, maintenance of a safe and professional environment, synergistic partnership with those we serve, and anticipation of students', colleagues' and customers' needs.

• Contributes to the development and revision of and adheres to policies and procedures.
• Assumes responsibility for own actions.
• Serves as a role model and/or mentor to students and teammates.
• Projects a professional image in dress, speech and behavior including demonstrating respect for others.
• Represents the program and college in a positive manner.
• Maintains appropriate confidentiality in all aspects of job performance.
• Provides accessibility to students and teammates by maintaining office hours and communicating in a timely manner.
• Serves as an advisor to support student success.
• Participates in college functions (e.g., teammate/departmental meetings, new student orientation, graduation) as appropriate.
• Engages in active college committee work to include advising student clubs or organizations (waived for PRN teammates and those with fewer than 30 assigned hours per week).
• Fosters beneficial relationships and supports the greater community through service activities.
• Performs other duties as assigned.

Administers the Direct Federal Stafford Loan program for the student population of Carolinas College of Health Sciences (CCHS).

• Makes literature and information regarding loan programs available to inquiring students.
• Answers questions regarding student loan eligibility, loan application processing, and disbursement schedules.
• Certifies student loan funds and applies all loan activity to the tuition account of each student.
• Aggressively orchestrates and adheres to the college default management program in order to keep the college default rate at a minimum level.
• Reconciles the federal funds account with student loan reconciliation report monthly.
• Utilizes the various federal electronic programs to process applications, certifications and request disbursement and refunds.

Administers the Atrium Health's Educational Loan Forgiveness Program for the student population of Carolinas College of Health Sciences and assists with the Cabarrus College of Health Sciences loan.

• Reconciles the tracking spreadsheet monthly.
• Coordinates repayment of out‐of‐school student loan accounts with Atrium Health Human Resource Operations, and billing and collection services.
• Answers questions regarding loan amounts and repayment requirements.
• Ensures that the loan paperwork is completed each semester.

Administers the NC State Education Assistance Authority/CFI programs.

• Determines eligibility for the NC State programs.
• Certifies eligible students and awards funds accordingly.
• Reconciles and returns NC State funds as needed/required.

Maintains professional competence, including system- and college-assigned requirements.

• Possesses and continually develops position-specific knowledge and requ