Salesforce Business Systems Analyst

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Our core business systems are critical to Dandy’s success. We are on a mission to create a ‘business in a box’ for dentists that provides a world-class experience – to do that, our internal processes need to be rock solid. A considerable part is the building tools that provide guardrails and act as a force multiplier for our users. This person will play a key role in ensuring the health and sustainability of our applications, systems, tooling, and processes to help us achieve our ambitious goals as we scale at an incredible pace. The Salesforce Business Systems Analyst (BSA) possesses both business and technical skills, as well as a comfort with ambiguity and a fast-paced environment. This role drives design, optimization, and support for Dandy’s systems, managing their daily performance and incidents, creating automated workflows, ensuring data integrity, configuring applications, designing scalable systems, and protecting all system-related information assets. 

What You'll Do

• Develop a deep, nuanced understanding of current and future business processes across Sales, Marketing, and Customer Success, translating complex operational needs into clear, actionable Salesforce solutions that drive efficiency and strategic outcomes.

• Managing essential administrative functions such as user account maintenance reports and dashboards, workflows, and building infrastructure to automate and support routine tasks

• Taking ownership of Salesforce.com, Zendesk, Outreach.io data feeds, and other integrations

• Serving as a liaison between users, vendors, and application development teams

• Coordinating the triage, evaluation, scope, and completion of new requests

• Collaborating with key stakeholders to establish suitable processes to support administrative, development, and change management activities

• Working independently with members of the user community to define and document development requirements and drive solution design

• Maintaining and enhancing business workflows across the commercial organization

• Proactively identifying and escalating technical or process inefficiencies and collaborating with the team to implement improvements

• Identifying, troubleshooting, and resolving complex data issues across Salesforce, Zendesk, and both third-party and in-house systems

• Assisting in user training and developing Salesforce.com skills across the organization

• Documenting all Salesforce and Zendesk processes, workflows, and field management

• Evaluating Salesforce ecosystem tools to improve organizational processes

What We're Looking For

• 3+ years of Salesforce administration experience in a high-growth startup environment (SaaS work is highly preferred)

• Experience with B2B sales to SMB prospects

• Experience with marketing automation, sales enablement, and customer success platforms and implementing cross team business processes in technology

• Experience building outside-the-box solutions and cross-platform integrations

• Experience doing architecture-level systems design for new process involving multiple tools

• Commitment to continuous improvement and desire to learn new sales concepts via rigorous training

• Strong interpersonal skills that will enable stakeholder collaboration

• Experience with standard sales tools and a desire to explore and implement new tools to further streamline the sales process

• Overall track record of professional and academic success

• As stated above, we are open to candidates of all backgrounds and encourage you to apply if interested!

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resource