Bilingual Patient Service Representative

Description

At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.

Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.

Benefits:

• Health insurance.
• Dental insurance.
• Vision insurance.
• Employer-paid life insurance.
• Employer paid short-term and long-term disability.
• Voluntary additional life insurance.
• Voluntary supplemental insurance.
• Employee Assistance Program.
• 48 hours of sick time after three months.
• 80 hours of vacation time after six months.
• $400 referral bonuses.

Duties include but are not limited to:

• Consistently respond to all incoming calls. Meet established quality and productivity standards for self and for the team.
• Assist patients with clarification, correction and resolution of their accounts for various medical services via inbound and outbound telephone calls.
• Accurately obtain via, telephone, the required financial and insurance information from the patient, patient’s representative, or physician’s office.
• Communicate insurance coverage details to patients and inform the patient/guarantor prior to the service date regarding payment expectations related to co-payments, co-insurance, and/or deductible amounts.
• Resolve Billing related Queries and update insurance. Provide assistance to patients with questions regarding billing or open accounts.
• Attempt to collect patient payments during initial phone contact in order to alleviate the amount of effort.
• Inform Department Director, Supervisor or Team Lead of potential problem accounts or additional requirements for reimbursement to receive direction on how to resolve situations.
• Must be able to handle the pressure of answering patient/client telephone calls and accurately process correspondence within department goals.
• Ability to exhibit a heightened sense of listening to patient concerns which translates into successful problem-solving and conflict resolution.
• Maintain the strictest confidentiality regarding patients according to policies and procedures.
• Must be able to multi-task in a fast-paced environment and quickly adapt to change.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Requirements

 Education: High school diploma or GED required.

Knowledge, Skills and Abilities:

• Previous Call Center Experience. (Required)
• Must have own computer equipment.
• Reliable Internet connection.
• Computer knowledge (Microsoft Word, Excel) is required.
• Outstanding verbal and written communication skills.
• Strong computing and keyboarding skills are required.
• Strong customer service skills and ethics.
• Ability to work in a fast-paced environment.
• Bilingual English/Spanish. (Required)

 System Requirements:

• Must be a Windows-based laptop or a desktop. (No Chromebooks, netbooks, or any type of tablet)
• Internet connection.
• Headset.