Membership Representative I

Anticipated End Date:

2025-09-17

Position Title:

Membership Representative I

Job Description:

Membership Representative I

Location: Virtual, this role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual/ work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law 
 

Hours: Monday - Friday, 8 am - 4:30 pm EST.

The Membership Representative I is responsible for enrollment, billing activities and/or maintaining assigned accounts.

How you will make an impact:

• Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.
• Ensures accuracy and timeliness of the membership.
• Responds to inquiries concerning enrollment processes.
• Maintains enrollment database.
• Determines eligibility and applies contract language for each case assigned.
• Performs error output resolution for electronic eligibility and processes error discrepancy list.
• May be responsible for loading rates to new groups and renewal/re-class groups within the appropriate systems.
• Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.  
• Update and maintain member records in the CAS system
• Verify eligibility utilizing external web portals. client contacts and databases.
• Review and resolve eligibility errors
• Communicate irregularities and errors to the Operations Expert.

Minimum Requirements:

• Requires a HS diploma or GED and related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Qualifications: 

• Ideal candidate will have previous experience working with Flexcare, CAS, and Service Connect.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $16.19 to $27.77

Locations: New York, Maryland and New Jersey

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

MBR > Membership & Enrollment Rep

Please be advised that Elevance Health only accepts resumes for compensation from agencies