Product Engineering Manager

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

Position Summary

The Product Engineering Manager is a strategic leadership role responsible for driving the performance, quality, integration, and lifecycle management of Quadient’s Mail hardware and software solutions across North America. This role leads a cross-functional team of product engineers, integration experts, technical trainers, and professional services personnel to ensure our products are reliable, serviceable, scalable, and profitable. The position serves as a critical bridge between R&D, Service, Sales, Marketing, and external partners, ensuring that product design, deployment, and support are aligned with customer needs and business objectives.

Key Responsibilities

Strategic Leadership & Execution

• Define and execute the Product Engineering strategy aligned with Service and corporate objectives
• Drive continuous improvement in product reliability, quality, and customer experience
• Translate strategy into measurable outcomes (uptime, cost to serve, CSAT, service profitability)
• Manage OpEx/CapEx budgets and resource planning

Product Improvement and Serviceability

• Lead initiatives to improve product design, serviceability, and cost efficiency
• Ensure service profitability targets are embedded in product design and field performance
• Partner with R&D and suppliers to enhance product specifications and performance
• Guide engineering efforts on modifications, enhancements, and field fixes
• Ensure all solutions are optimized for Remote First service strategy

Product Lifecycle Management

• Own end-to-end product lifecycle from concept → launch → field performance → end-of-life
• Establish and manage product validation, testing, and compliance processes
• Lead product qualification for North American market readiness
• Oversee data collection, analytics, and reliability reporting (“cradle to grave”)
• Drive root cause analysis and resolution of complex hardware and software issues
• Implement early-warning systems to proactively identify product performance trends

• Partner with R&D, Sales, Marketing, Service, and external stakeholders to align solutions with market needs.
• Act as technical advisor to senior leadership.
• Form strategic relationships with compliance and regulatory agencies, external vendors, dealers, and customers.

Software Solutions & Integration

• Lead design, development, and deployment of custom integrations between Quadient systems and customer platforms.

• Drive adoption of APIs, cloud architectures, and modern development practices
• Support Professional Services and integration revenue streams
• Review Statements of Work (SOWs) and ensure profitability

Team Development

• Facilitate personal development of team members with effective goal setting, upskilling, coaching, and mentoring
• Identify skills, resources, and tools needed to adequately achieve departmental goals

Qualifications

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field
• 8–12+ years of experience in product engineering (hardware and/or software)
• 5+ years of leadership experience managing technical teams preferred
• Strong technical expertise across:
  • Mechanical, electrical, and/or software systems
  • APIs, cloud platforms, and system integrations
• Experience in mailing, document handling, software, or similar technical industries preferred
• Proven ability to:
  • Drive cross-functional initiatives
  • Influence without authority
  • Lead complex problem-solving and root cause analysis
• Strong business acumen with focus on profitability and operational efficiency
• Willingness to travel (~10%)

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualificat