Hotel Manager - Hotel Indigo Lower East Side New York

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious, and original.

• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

JOB OVERVIEW:

• As the Hotel Manager, you'll lead all aspects of hotel operations. Your goal will be to maximize the performance of the hotel by providing the highest possible quality of guest service and product by encouraging a positive culture and by delivering remarkable financial returns to investors. In addition, you'll ensure employees feel Room to Belong by implementing fun programs and activities while also focusing on employee development.

DUTIES AND RESPONSIBILITIES:

• Oversee the day-to-day operations and assignments of the hotel staff; assist the Regional Operations/ General Manager in the development and communication of departmental strategies and goals.  Communicate and enforce policies and procedures. 
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.  Alert Regional Operations/General Manager of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Assist Regional Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:
  • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
  • The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
  • Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives. 
  • Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
  • Accounting and purchasing controls and procedures are implemented and maintained.
• Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Owners and/or Principals – regarding operational updates and current issues
  • Vendors – to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media) 
• Perform other duties as assigned.

ACCOUNTABILITY:

This job is second in command in a regional hotel, serving primarily as General Manager in the absence of the Regional Operations Executive/General Manager.

Qualifications and Requirements:

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience.  Type and level of experience required may vary slightly based on size and complexity of operation.  Must speak fluent English.  Other languages preferred.

This job requires the ability to perform the following: