Business Process Specialist, Employee Heath & Benefits

Company:

Marsh McLennan Agency

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist, EH&B, at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life. 

The Business Process Specialist, EH&B will be a strong process design focused professional who knows how to balance efficiency, quality, and consistency in systems. Working in conjunction with the Business Process Leader, they will focus on the activities within their line of business, participating in working groups, in collaboration with national and regional representatives, to create standardized workflows across MMA that take full advantage of our technology toolkit. In tandem with workflow design, the Business Process Specialist, EH&B will support efforts to configure our AMS, document all processes and procedures, design reporting outputs, create client deliverables, develop and facilitate training to national or regional teams.

The Business Process Specialist, EH&B will participate in regional workgroups to define requirements, redesign, and implement best-in class business processes, workflows, and data standards. This position will consider agency management system, reporting tools, and other available technology and software when creating new processes.  The Business Process specialist, EH&B will also document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference. In addition, this position will collaborate with regional training resources and other stakeholders to identify overarching knowledge gaps and ensure successful fulfillment of AMS onboarding and training needs. The Business Process Specialist, EH&B will report to the Business Process Leader. You will consistently demonstrate MMA core values of integrity, collaboration, passion, innovation, and accountability.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Understanding of the insurance brokerage business

• Awareness of the impact and consequences of decisions affecting the business process design

• Proven critical thinking, analytical, and problem-solving skills

• A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices

• Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables

• Solution-focused team player! Enthusiastic and engaging with an ability to work with a wide range of cross-functional work teams and leaders. 

• Flexibility and the ability to adapt to changes are necessary to complete tasks.

These additional qualifications are a plus, but not required to apply:

• 3+years of experience in Employee Benefits

• Challenges the status quo to make business process improvement recommendations 

• Experience working with client relationship, agency and learning management systems (CRM, AMS, LMS, etc.), such as Applied Epic, Salesforce and Appinium

• Demonstrates a bias for action and a commitment to achieving sustainable results

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

• Generous time off, including personal and volunteering

• Remote work, and occasional travel may be required. Travel may