Operations & Customer Support

Job Description

Benefits:

• Competitive Salary

• Starting twenty-two holidays 

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities:

• Be aware of daily requirements and complete workload in a timely manner.

• No Key Report – Highlighting stolen keys / Putting issues on Fleet Sheet

• Flat battery checks

• Assigning Tyre jobs to Tyre Companies

• Managing the on-street sheet – Assigning jobs to Angels / Regions / External suppliers etc

• Checking communication groups to open / close cars / fuel cards etc.

• Moving bookings for unavailable cars

• Making sure fleet bookings are on for the appropriate time / extended if necessary.

• Managing Clamps, paying clamps, assigning to Angels, re-charging customers, moving bookings, dealing with customer queries

• Managing internal alerts to spot potential fuel card fraud

• Assisting call centre with escalations

• Managing spare keys / logbooks

• Working in conjunction with the on street team to resolve issues remotely where possible reducing vehicle down-time. 

• Update manager on progress preparing weekly activity reports

• Manage various administrative support functions for the GoCar team

• Fuel Cards Management to include below

• Keeping the Master File up to date

• Cancelling stolen / lost cards

• Getting new cards put into cards and updating them

• Checking the transaction reports for anything suspicious

• Checking the decline report for stolen cards

• Keeping proper stock of cards

• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.

• Ad hoc duties as directed by Management.

Your Skills:

• Previous experience in the automotive/ operations/administration industry

• Team player with excellent customer service, IT skills including Microsoft Excel and Word

• Excellent organisational and interpersonal skills

• Ability to work on own initiative.

• Good communications skills - both written and verbal

• Full Clean driving licence

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

EMG2

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

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