Repairables Coordinator

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Job Description:

Airbus Helicopters is looking for a Repairables Coordinator to join our Repairables Logistics Team based in Grand Prairie, TX.

In this role you will process customer parts that are returned for credit and communicate on a frequent basis with customer on status of credits.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Processing Parts Returns:  40%

• Perform reviews of returns

• Process customer warranty, and sales returns for credit.

Research Parts Inventory History:  20%

• Determine sales order and customer identification number to assure credit is applied appropriately

• Run monthly scrap report for review

• Process, through a computerized system, parts returned by customers

Manage Vendor Activity:  20%

• Maintain vendor warranty claim database

• Coordinate vendor repair activities and follow up on repairs with vendors

• Manage receipt, inspection and stocking of special tooling for customer rental

Communication with Internal/External Customers:  20%

• Respond to customer inquiries via phone, fax, and email

• Prepare sub-contract work orders for all repairable materials

• Open and inspect incoming Repairables from internal/external customers

• Inspect units for documentation, history and/or log cards

Additional Responsibilities: 

• Other duties as assigned   

Your Boarding Pass:

Required:

• High School education or equivalent

• Minimum 2 years’ experience in a warehousing environment

• Customer service background

• Must be a US Person under ITAR definition (U.S. Citizen, green card holder or person covered u