Deskside Technician-Mechanicsburg, PA Office

Are you interested in joining a team of experienced healthcare experts and have the ability to shape and transform the healthcare delivery system? At our family of companies, everything we do is to help improve the lives of the nearly 12 million Medicare beneficiaries we serve and 700,000 health care providers who care for them. It is our goal to help create a better health experience for all consumers. Join our winning culture and help transform Medicare for the millions of people who rely on its services.

Benefits info:
* Medical, dental, vision, life and supplemental insurance plans effective the first day of the month following date of hire
* Short- and long-term disability benefits
* 401(k) plan with company match and immediate vesting
* Free telehealth benefits
* Free gym memberships
* Employee Incentive Plan
* Employee Assistance Program
* Rewards and Recognition Programs
* Paid Time Off and Paid Sick Leave
SUMMARY STATEMENT              ***THIS IS NOT A REMOTE TELEWORKING POSITION***
The Deskside Technician is responsible for providing on-site technical support and troubleshooting for end-users, ensuring the smooth operation of computer systems and networks. This role involves diagnosing and resolving hardware and software issues, setting up new equipment, and providing excellent customer service. The Deskside Technician works closely with other IT team members to deliver effective and efficient IT support. This position may require occasional evening or weekend work to meet deadlines or resolve critical issues.
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential job functions is not exhaustive and may be supplemented as necessary. * Provide on-site technical support for hardware, software, and network-related issues.
* Diagnose and resolve technical problems, including desktop, laptop, and peripheral devices.
* Install, configure, and maintain computer systems, software applications, and IT equipment.
* Assist with the deployment of new hardware and software.
* Maintain accurate documentation of technical procedures, configurations, and troubleshooting steps.
* Collaborate with other IT teams to ensure seamless integration of systems and applications.
* Stay updated with the latest industry trends, technologies, and best practices.
* Provide exceptional customer service and support to end-users, ensuring timely resolution of issues. Performs other duties as the supervisor may, from time to time, deem necessary.
REQUIRED QUALIFICATIONS
* Associate's degree in information technology, computer science, or a related field, or equivalent experience in IT support or a similar role.
* Strong knowledge of computer hardware, software, and network systems.
* Proficiency in troubleshooting and resolving technical issues.
* Experience with Windows operating systems.
* Familiarity with IT service management (ITSM) tools and best practices.
* Excellent communication, interpersonal, and customer service skills.
* Strong organizational and time management abilities.
* Ability to work independently and as part of a team.
* Ability to interact with all levels of employees.
* Excellent communication, interpersonal, and customer service skills.
* Ability to work onsite at Corporate Office (Jacksonville or Mechanicsburg). Qualifications The Federal Government and the Centers for Medicare & Medicaid Services (CMS) may require applicants to have lived in the United States for a minimum of three (3) years out of the last five (5) years to be employed with the Company. These years of residence do not have to be consecutive.     "We are an Equal Opportunity/Protected Veteran/Disabled Employer."     This opportunity is open to remote work in the following approved states: AL, AR, FL, GA, ID, IN, IO, KS, KY, LA, MS, NE, NC, ND, OH, PA, SC, TN, TX, UT, WV, WI, WY. Specific counties and cities within these states may require further approval. In FL and PA in-office and hybrid work may also be available.