Senior Manager, IT Project Management

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Your day at NTT DATA

The Senior Manager, IT Project Management oversees the people who lead internal information system-specific projects from initiation to delivery. Manages and prioritizes the project stream, working with internal customers to determine project definition and business requirements. Provides budget analysis, resource allocation and coordination of project activities that may be across functional areas within the organization. Assigns and monitors work of technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget. Monitors reliability and any internal issues that appear as a result of the project. The Senior Manager, IT Project Management establishes a repeatable methodology for managing all aspects of projects including project definition, scheduling, meeting management, milestone tracking, scope management, risk management, change management, communications, and status reporting, with the goal of delivering every project on time, within budget and within scope. This position interacts with both internal customers as well as external vendors, serves as the principal conduit between IT, the Project Management Office, and the rest of the company to bring accountability and transparency to projects.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manages personnel consistent with company guidelines and drives results within the following roles:

  • IT Program Project Managers

  • Business Analysts

• Establishes the program and project management for the IT rhythm of business which includes, but is not limited to:

  • Project Committees (Design Review Committee, Vendor Review Committee, and Audit and Risk Committee)

  • Ensuring projects go through the project specific interlock process and all artifacts are created in accordance with company guidelines.

  • Provide portfolio risk management.  Ensuring all foreseeable project risks  are mitigated before they become problematic.

  • Communication within the leadership team and employees that occur monthly, such as the Liaison Meetings, Budget Review Meetings, Project Status Review Meetings, etc.

• Oversight of the IT Project Program, which includes all active projects as well as all backlog items and pending new ideas.  Ensures the sub-processes are followed, up to dated and artifacts are created and stored.

• Establishes key performance indicators for IT programs; program manager for the reporting of those KPIs on a scorecard to the leadership team.

• Works with various departments to determine the scope, milestones, tasks, risks, assumptions, objectives, and dependencies relating to assigned projects and creates project charters to effectively define and initiate project work.

• Assists all organizations within NTT GDC Americas purview with additional technical (IT) project management.

• Clearly articulates project goals, deliverables, timelines, etc. to all levels of the organization as well as external resources using standard tools and a repeatable process.

• Coordinates and leads necessary meetings with direct reports to ensure all projects under IT portfolio are manage in accordance with set policies and workflows.

• Trains, supports, & mentors team members driving a continuous improvement mindset. 

• Follows up effectively with all levels of the organization and external resources.

• Interfaces with vendors and internal departments, as necessary.

• Directs and maintains various IT Project Programs, including documentation, connected task relationships, stakeholder updates, multiple project manager alignments, etc. as required.

KNOWLEDGE, SKILLS & ABILITIES

• Proven track record of people management in professional business roles, including career development, performance management and discipline/discharge.

• Expert skills in program and project management methodologies, processes, and industry standard tools.

• Excellent team and stakeholder leadership skills; proven ability to resolve conflicts within the team while managing to result and deadlines.

• Excellent communication, time management and organizational skills.

• Professional demeanor and positive attitude.

• Able t