Operations Manager - Warehouse 5

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth

Job Description

Our distribution business is experiencing transformative growth—with no end in sight. That’s why we’re looking for an Operations Manager to lead and support our warehouse/distribution operations in Carson, CA. In this role, you’ll be responsible for inbound and outbound functions ensuring operation KPI’s, Metrics and deadlines are met. This role balances inbound and outbound functions with team leadership duties. As a team leader, you must have a strong sense of urgency and excel in a fast-paced environment, while also possessing superb attention to detail, an ability to juggle multiple projects and strong interpersonal skills. This position will report to the Director of Operations.  

A day in the office looks like this: 

• Maintaining inbound and outbound operations by initiating, coordinating and enforcing operational and personnel policies/procedures 
• Creating and implementing standards and metrics for the team  
• Maintaining a high level of inbound inventory accuracy and PO processing by working closely with the Logistics team and Supply Chain management 
• Complying with federal, state and local warehousing, material handling and inbound requirements 
• Ensuring the organization and physical appearance of the inbound building is in good standing order  
• Developing employee performance by appraising, coaching and counseling 
• Establishing safe practices and holding others accountable for adhering to them 
• Planning and monitoring daily labor needs based on immediate and forecasted order and unit volumes 
• Understanding the goals for the day and providing motivation to ensure they are met accurately and efficiently, while also encouraging teamwork and obtaining a high level of associate morale and recognition 
• Developing ongoing process improvements for all Receiving associates to ensure efficient operations 

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• Minimum 5+ years of warehouse leadership experience and strong knowledge of inbound and outbound operations required  
• Minimum 5+ years of management experience in transloading, retail distribution, trucking transportation and/or inventory management 
• Demonstrated experience working in a process management system, an inventory management system, a warehouse management system and/or a transportation management system  
• Some exposure to/experience with retail supply chain operations is a must 
• Ability to build a high-performance and engaging work environment 
• Excellent leadership skills and communication skills and the ability to mentor employees  
• Results-oriented high achiever with excellent attention to detail who strives for maximum service levels 
• Flexibility, dependability and disciplined professionalism 
• Ability to solve problems while keeping the needs of the customer and company in mind 
• Ability to lead a crew while supporting rules, regulations and standards 
• Outstanding organization skills and ability to manage multiple projects/assignments simultaneously 
• Knowledge of safety practices and OSHA requirements 
• Strong interpersonal skills with the ability to work both independently and as part of a team 

Additional Information

And here’s our end of the bargain! 

• Salary: $85,000-$95,000 with an annual bonus of up to 15%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount on products that make you smarter
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone