AVP, Certified Pre-Owned Business

Job Description

Responsibilities & Areas of Focus

Lead the CPO team to meet the high standards of customers’ expectation and financial goals. Serve as the owner for the strategy and execution for the CPO program globally. Formulate and implement strategies to support business growth while improving business process and solution availability, and implement strategy in alignment with shifts in customer and regional mix.

Develop and implement best practices to improve customer experience and drive organizational efficiency. Demonstrate a strong ability to adeptly manage complexity in a rapidly changing business environment with agility. Work cross-functionally to monitor and adjust capacity as needed. Collaborate with global commercial teams and global operations to implement a seamless, best‑in‑class customer experience in acquisition and delivery of Agilent’s scientific solutions.

Who You Are

• Knowledge of Business – Demonstrated ability to understand issues relevant to the broad organization and business; keeps that knowledge up‑to‑date; has and uses cross‑functional knowledge.

• Learning – Demonstrated ability to learn from experiences; actively pursue learning and self‑development; seeks feedback and welcomes unsolicited feedback; modifies behavior in light of feedback.

• Customer Focus – Demonstrated ability to anticipate customer needs; take action to meet customer needs; continually search for ways to increase customer satisfaction, directly or indirectly.

• Problem Analysis, Decision Making and Judgment – Demonstrated ability to identify problems; recognize symptoms, causes, and alternative solutions; make timely and sound decisions even under conditions of risk and uncertainty.

• Systems Thinking – Demonstrated ability to see relationships between different problems or issues; sees connections between decisions or actions and strategic business goals; understands how actions and decisions affect other parts of the organization; anticipates future threats to and opportunities for company success.

• Strategic Thinking – Demonstrated ability to consider a broad range of internal and external factors when solving problems and making decisions; identifies critical, high pay‑off strategies and prioritizes team efforts accordingly; uses information about market and competitors in making decisions; recognizes strategic opportunities for success; adjusts actions and decisions for focus on critical strategic issues.

• Listening & Understanding – Demonstrated ability to respect the value and difference of others. Actively hears the spoken thoughts, feelings, or concerns of others to ensure the intention of the communication is understood. Promotes a free flow of information and communication throughout the organization; listens actively; encourages open expression of ideas and opinions. Makes oneself available and accessible to others, responds in an open and non‑defensive manner, and willingly shares feelings with no hidden agendas.

• Team Builder (within and across) – Demonstrated ability to build effective teams committed to organizational goals; foster collaboration among team members and among teams; uses teams to address relevant issues.

• People Management & Coaching – Demonstrated ability to recruit and hire the right people for regular and temporary assignments; accurately assess strengths and development needs of employees; give timely, specific feedback and helpful coaching; provide challenging assignments and opportunities for development; delegate and empower; and remove obstacles.

Qualifications

• Bachelor’s degree in Engineering, or Life Sciences discipline. An advanced degree is highly desirable

• 7+ years of demonstrated experience leading multicultural and diverse teams, collaborating across multiple departments and functions

• Exceptional analytical and problem-solving skills, ability to use data to drive business decisions

• Proactive identification, analysis, and resolution of complex problems

• Strong conflict resolution and problem-solving skills

• Exceptional cross-functional communication skills, ability to influence at all levels of the organization

• Familiarity with one or more of Agilent's target markets a strong plus

• Ability to travel, up to 25% time, both domestic and internationally

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least January 21, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $184,800.00 - $28